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Author Topic: CALL CENTER FRUSTRATIONS  (Read 15589 times)
Commuting Bookworm
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« on: May 02, 2008, 16:36:38 »

I give up! I have spent all afternoon trying to book tickets for the night sleeper train from London to Newquey for 01/08/08. The online system gets stuck on do you want to share a birth. Then I call the number given for the night sleeper bookings to be told they do not know what I am tallking about and I need to call call 08457 484950 who then in very bad english inform me she is only information and can not book tickets. Talk about useless! Im going to try and sort it out at Reading station tonight, but since last week when i spoke to them he didn't really know too much about them I don't hold out much hope! talk about ****ed Off! no disrespect but when are companies going to learn that it is not good customer service to have call centres abroud with people who do not speak english as a first language getting the hump with customers! 
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swlines
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« Reply #1 on: May 02, 2008, 17:04:02 »

National Rail Enquiries never have been able to do tickets.

Ring FGW (First Great Western) telesales.
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Conner
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« Reply #2 on: May 02, 2008, 17:20:41 »

You are booking too early anyway, wait until Advance tickest are available in a few weeks. Booking now would cost ^144 each and ^60 for the cabin.
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swlines
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« Reply #3 on: May 02, 2008, 17:42:07 »

Just to add that - a sleeper service doesn't run between London and Newquay - it runs between London and Penzance!
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John R
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« Reply #4 on: May 02, 2008, 18:01:49 »

I'm not sure I would want to share a birth with anybody.  Grin
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Conner
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« Reply #5 on: May 02, 2008, 18:03:41 »

I'm not sure I would want to share a birth with anybody.  Grin
I think he wanted to share with her husband/partner/freind.

Just to add that - a sleeper service doesn't run between London and Newquay - it runs between London and Penzance!
But you can buy tickets London-Newquay, it is just a change.
« Last Edit: May 03, 2008, 08:38:06 by Conner » Logged
swlines
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« Reply #6 on: May 02, 2008, 18:39:15 »

Yes - but it isn't fun waiting on Par for 3 or 4 hours Wink
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Conner
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« Reply #7 on: May 02, 2008, 18:40:51 »

Yes - but it isn't fun waiting on Par for 3 or 4 hours Wink
Actually it is Plymouth for 2 1/2 as the timetable points out.
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swlines
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« Reply #8 on: May 02, 2008, 18:49:48 »

Last time I checked a FGW (First Great Western) timetable it spouted off a load of trains ... which were mostly all cancelled on the day in question....
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John R
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« Reply #9 on: May 02, 2008, 19:44:46 »

I'm not sure I would want to share a birth with anybody.  Grin
I think he wanted to share with her husband/partner/freind.
A berth, maybe.


Edited my quote as FISHERMANFRED is a lady.
« Last Edit: May 03, 2008, 08:37:36 by Conner » Logged
Chris from Nailsea
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« Reply #10 on: May 03, 2008, 00:14:23 »

And may I gently point out that FISHERMANFRED is a lady?

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William Huskisson MP (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
Conner
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« Reply #11 on: May 03, 2008, 08:36:16 »

Sorry, FISHERMANFRED, I have edited my post accordingly.
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Commuting Bookworm
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« Reply #12 on: May 06, 2008, 08:54:18 »

THANKS for all your postings. I am eager to try and get a good deal thats why I am watching it all so closely. I have been told that once booking for the first weekend in August opens there will only be a handful of deals, thats why i am trying to be one of the first. Its the first time I have manged to get hubby to go by train and part of the reason why I HAVE WON (Weekly Operating Notice ) IS THE COST, BUT INTO THAT ITS NOT JUST PETROL, BUT PARKING AND THE FACT THAT WE WON'T HAVE TO PAY FOR A HOTEL ON THE fRI NIGHT AS WE USUALLY DO. tRIDITIONALLY WE HAVE GONE ON FRIDAY TO AVOID THE QUES that occure on the motaways on Saturdays. If anyone gets wind that dates are being opened, be a sport and give me the wink! Thanks guys!
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swlines
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« Reply #13 on: May 18, 2008, 21:56:51 »

The next release of tickets will make tickets reservations available for the beginning of August.
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Conner
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« Reply #14 on: May 18, 2008, 22:02:13 »

The next release of tickets will make tickets reservations available for the beginning of August.
It already has for daytime trains, up to August 8th.
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