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Author Topic: Renewing a Senior Railcard problem  (Read 2488 times)
layclerk54
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« on: July 09, 2022, 12:23:43 »

I wonder if anybody could help me. I have been trying to renew a Senior railcard for my wife...a three year one...online. She doesn't want a virtual one but the card version. I have been on the National Rail site and filled in all the details until the sign in /register page. Then I encounter a 500 error notification and a 'something went wrong' statement . I don't think it is me as the page says that they are 'working on it'. Thing is, I keep getting this page and if you go on Facebook there are similar experiences posted going back to 1st of June. Please could anybody out there explain what I have done wrongly....or could any kind soul send me a link that works. I am no conspiracy theorist but i am beginning to sense they don't want me to have one. Thanks for reading this.
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TaplowGreen
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« Reply #1 on: July 09, 2022, 12:42:14 »

I wonder if anybody could help me. I have been trying to renew a Senior railcard for my wife...a three year one...online. She doesn't want a virtual one but the card version. I have been on the National Rail site and filled in all the details until the sign in /register page. Then I encounter a 500 error notification and a 'something went wrong' statement . I don't think it is me as the page says that they are 'working on it'. Thing is, I keep getting this page and if you go on Facebook there are similar experiences posted going back to 1st of June. Please could anybody out there explain what I have done wrongly....or could any kind soul send me a link that works. I am no conspiracy theorist but i am beginning to sense they don't want me to have one. Thanks for reading this.

Have you tried contacting National Rail and making them aware/asking for assistance?
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ChrisB
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« Reply #2 on: July 09, 2022, 13:16:48 »

Railcards so have their own help on Twitter, if you are also a twitter user. They may have their own email help too?

It wouldn’t surprise me to find the 3 year version is only via the Railcard app…so virtual only
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Clan Line
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« Reply #3 on: July 09, 2022, 15:05:27 »

Try using a different Browser - it's surprising how often that does the trick.
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PhilWakely
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« Reply #4 on: July 09, 2022, 15:43:53 »

I wonder if anybody could help me. I have been trying to renew a Senior railcard for my wife...a three year one...online. She doesn't want a virtual one but the card version. I have been on the National Rail site and filled in all the details until the sign in /register page. Then I encounter a 500 error notification and a 'something went wrong' statement . I don't think it is me as the page says that they are 'working on it'. Thing is, I keep getting this page and if you go on Facebook there are similar experiences posted going back to 1st of June. Please could anybody out there explain what I have done wrongly....or could any kind soul send me a link that works. I am no conspiracy theorist but i am beginning to sense they don't want me to have one. Thanks for reading this.

How did you/your wife purchase her current railcard? If you purchased it online through www.railcard.co.uk, you should already have an account, so all you need to do is log in and the renewal is already prepared for you. I had no problem renewing both my own and my wife's earlier this year.
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layclerk54
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« Reply #5 on: July 11, 2022, 14:11:28 »

Thank you for all your kind and helpful responses. In the end I managed via phone and was helped by an amazingly patient salesperson who was EXCELLENT! But how I wish that I had known that I could have phoned in the first place; the web page I found said that this was not possible!! Thank you everybody.
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eightf48544
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« Reply #6 on: July 12, 2022, 11:38:19 »

What's the number? I need to renew a card.
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Alan Pettitt
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« Reply #7 on: July 12, 2022, 14:41:15 »

When discussing Senior Railcards with several friends who have recently achieved the certain age, none of them knew of the 20% discount off the price of a one year Senior railcard available to Devon residents. You simply have to ask the Concessionary Travel Team at Devon County Council to supply you with a code to enter on the Railcard website. The discount is not available at station ticket offices.
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Oxonhutch
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« Reply #8 on: July 13, 2022, 09:28:29 »

And using Tesco Clubcard points, many railcards - including my Senior Railcard - can be purchased for £10: a considerable saving on the cover price.
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stuving
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« Reply #9 on: July 13, 2022, 10:33:25 »

And using Tesco Clubcard points, many railcards - including my Senior Railcard - can be purchased for £10: a considerable saving on the cover price.

Indeed, and I think you can use them for other people to buy theirs too. Only one-year railcards can be bought, which is an annoyance if you want to link the railcard to an Oyster (Smartcard system used by passengers on Transport for London services) (until the rather vaguely promised upgrade to allow that to be done on-line).
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infoman
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« Reply #10 on: July 24, 2022, 04:32:00 »

Would anyone know if there any other current discount(or free) ways to obtain a senior railcard?
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Clan Line
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« Reply #11 on: August 11, 2022, 18:59:42 »

It would appear that National Rail has still not bothered to fix their website/or App over the last few weeks.  I cannot renew my (virtual) Railcard - my idea (above) doesn't work for me either ! I keep getting an "unexpected issue" - except it isn't unexpected after first dozen attempts !

According to the FAQs (Frequently Asked Questions) you don't have to verify yourself if you are renewing - no one seems to have told the website - it asks me for everything, name, rank, official number, 30 digit passport number, the middle name of my Uncle Fred's pet frog ...............and it still doesn't work. No bother - I'll send an email to the helpline, that'll sort it...............if I wait 10 days   Angry 

Do they actually want anyone to use the trains nowadays  ?  except at full fare of course....................
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ChrisB
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« Reply #12 on: August 11, 2022, 19:24:26 »

I’ve heard that Trsinline sre offering a discount on some rsilcards via their app, where your railcard will reside. Yet to check it out, but includes Senior Railcards I think. Offer until end of this month
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Clan Line
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« Reply #13 on: August 11, 2022, 20:48:39 »

I’ve heard that Trsinline sre offering a discount on some rsilcards via their app, where your railcard will reside. Yet to check it out, but includes Senior Railcards I think. Offer until end of this month

While you were typing that I was trawling through the web. Found the Trainline offer and bought a 1 year card for £20 - first time I have ever bought anything from Trainline ! Unlike National Rail the Trainline App worked faultlessly.  Not sure if the £10 discount paid for all the cursing at National Rail though......
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ChrisB
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« Reply #14 on: August 11, 2022, 20:54:18 »

My 3 year version expires early next month so I’m likely to throw away a few days & renew through Trainline at the snd if this month. The £10 discount is enough to persuade me not to renew for abother 3year version saving a further £10 over the term
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