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Travel & transport from BBC stories as at 08:55 27 Feb 2024
- Plane aborts Heathrow landing due to strong winds
- Reading-London Paddington route set for overhaul
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Author Topic: Customer service, airline style  (Read 2971 times)
grahame
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« on: July 16, 2022, 22:35:15 »

https://www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-62190489

Quote
Edinburgh Airport has suspended its customer helpline to "protect staff" from verbal abuse from passengers whose luggage is missing.

The airport said removing the phone line would allow teams to work through a backlog of queries.

Hundreds of missing bags belonging to passengers are currently being stored at a warehouse near the airport.

Staff shortages have left the airline sector struggling to cope with demand this summer.
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« Reply #1 on: July 16, 2022, 22:39:20 »

To deal with all those essential journeys, with all the thing you need for a week in a hotel in a warm climate, I could fit in my pocket...
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