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Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > Customer service, airline style
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Author Topic: Customer service, airline style  (Read 3620 times)
grahame
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« on: July 16, 2022, 22:35:15 »
https://www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-62190489

Quote
Edinburgh Airport has suspended its customer helpline to "protect staff" from verbal abuse from passengers whose luggage is missing.

The airport said removing the phone line would allow teams to work through a backlog of queries.

Hundreds of missing bags belonging to passengers are currently being stored at a warehouse near the airport.

Staff shortages have left the airline sector struggling to cope with demand this summer.
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« Reply #1 on: July 16, 2022, 22:39:20 »
To deal with all those essential journeys, with all the thing you need for a week in a hotel in a warm climate, I could fit in my pocket...
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