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Train RunningCancelled
16:54 Cardiff Central to London Paddington
17:48 Reading to Gatwick Airport
17:54 Cardiff Central to London Paddington
17:57 London Paddington to Worcester Foregate Street
18:03 London Paddington to Penzance
18:08 London Paddington to Frome
Additional 18:25 Shalford to Reading
18:36 London Paddington to Plymouth
18:37 Westbury to Swindon
18:51 Filton Abbey Wood to Bristol Temple Meads
18:55 Bedwyn to Newbury
19:23 Reading to Gatwick Airport
19:24 Newbury to Bedwyn
19:33 London Paddington to Worcester Shrub Hill
19:55 Bedwyn to Newbury
20:13 Swindon to Westbury
20:16 Frome to Westbury
20:49 Newbury to Bedwyn
20:56 Worcester Foregate Street to London Paddington
21:16 Bedwyn to Newbury
21:53 Newbury to Bedwyn
22:25 Bedwyn to Newbury
22:47 Newbury to Bedwyn
Short Run
15:03 London Paddington to Penzance
15:30 Cardiff Central to Portsmouth Harbour
16:19 Carmarthen to London Paddington
16:23 Portsmouth Harbour to Cardiff Central
16:35 London Paddington to Plymouth
16:50 Plymouth to London Paddington
17:03 London Paddington to Penzance
17:20 Reading to Gatwick Airport
17:30 London Paddington to Taunton
17:36 London Paddington to Plymouth
17:50 Gloucester to Salisbury
17:59 Gatwick Airport to Reading
18:18 Newbury to London Paddington
18:19 Reading to Gatwick Airport
18:54 Reading to Gatwick Airport
18:59 Gatwick Airport to Reading
19:06 London Paddington to Bedwyn
19:29 Gatwick Airport to Reading
20:03 London Paddington to Plymouth
20:42 Bedwyn to London Paddington
Delayed
13:59 Cardiff Central to Penzance
14:15 Penzance to London Paddington
16:03 London Paddington to Penzance
16:15 Penzance to London Paddington
Additional 17:17 Exeter St Davids to Penzance
Additional 17:26 Castle Cary to Penzance
17:29 Gatwick Airport to Reading
An additional train service has been planned to operate as shown 18:25 Shalford to Reading
18:29 Gatwick Airport to Reading
19:04 London Paddington to Plymouth
etc
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Author Topic: Delay repay issue  (Read 2215 times)
rogerw
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« on: June 12, 2022, 12:50:07 »

Has anyone else had problems with Cross Country over delay repay. I submitted a claim on 5th April, which was acknowledged but received no further reply. I sent a chaser on 2 June, 8 weeks later, and received a reply on 7 June asking me to submit an image of my ticket in order for them to process the claim. Fortunately I still have the ticket. However an image of the ticket was submitted as part of the original claim. I shall send the requested image, whilst at the same time asking for an explanation for the considerable delay in dealing with this matter. Their stated reply time is 10 (max 20) working days.  Is this usual for them or am I just unlucky?
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rogerw
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« Reply #1 on: June 15, 2022, 10:07:47 »

The latest episode in the saga. They replied that as the ticket was an ITX fare could I give them a breakdown of the cost. For those who don't know, ITX are generally issued by travel companies as part of a package and the passenger has no indication of its cost. I pointed this out to them and suggested that they look it up on their system. Next day I received the notification of my compensation.  No explanation was given for the initial delay in responding but, I suspect that as they would need to ascertain  the price of the ticket it was filed as too difficult in the hope that I would forget about it.  Poor customer service from my least favourite TOC (Train Operating Company)
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