Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
No recent travel & transport from BBC stories as at 02:15 12 Oct 2024
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 22/10/24 - BoA Public Transport talk
25/10/24 - Melksham Transport Group
16/11/24 - Special Bletchey to Bicester
27/11/24 - WWRUG, Trowbridge

On this day
12th Oct (1978)
Last milk train on SR - from Torrington (link)

Train RunningCancelled
05:24 Westbury to Salisbury
06:05 Salisbury to Bristol Temple Meads
07:03 Bristol Parkway to Swansea
08:20 Westbury to Salisbury
09:05 Salisbury to Bristol Temple Meads
09:44 Swansea to Carmarthen
10:54 Swansea to London Paddington
11:32 Carmarthen to Swansea
13:24 Reading to Gatwick Airport
14:59 Gatwick Airport to Reading
15:14 Exeter Central to Barnstaple
15:25 Okehampton to Exeter Central
16:26 Exmouth to Paignton
16:32 Exeter Central to Okehampton
16:39 Barnstaple to Exeter Central
17:35 Weymouth to Bristol Temple Meads
17:44 Bristol Temple Meads to Salisbury
18:15 Paignton to Exmouth
19:30 Penzance to Plymouth
23:20 Didcot Parkway to Oxford
Short Run
05:35 Bristol Temple Meads to Penzance
05:46 Bristol Temple Meads to Portsmouth Harbour
06:30 Cardiff Central to Portsmouth Harbour
07:07 Gloucester to Weymouth
09:30 Weymouth to Gloucester
10:23 Portsmouth Harbour to Cardiff Central
10:30 Cardiff Central to Portsmouth Harbour
12:23 Portsmouth Harbour to Cardiff Central
14:04 Westbury to Gloucester
14:23 Portsmouth Harbour to Cardiff Central
14:41 Paignton to Exmouth
15:48 Penzance to Plymouth
16:09 Gloucester to Weymouth
16:27 Cardiff Central to Portsmouth Harbour
17:58 Exmouth to Paignton
19:13 Salisbury to Gloucester
19:35 Didcot Parkway to Banbury
19:42 Paignton to Exmouth
19:56 Exmouth to Paignton
20:13 London Paddington to Swindon
20:35 Banbury to Didcot Parkway
22:04 Banbury to Didcot Parkway
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
October 12, 2024, 02:21:29 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[99] New station at Ashley Down, Bristol
[77] Coming to the end of my FOSS - where was I?
[62] Bad weather warning, from the BBC, for this weekend
[57] Having trouble with getting your heritage railway across a roa...
[46] London City Airport expansion approved
[45] 'I'm facing court over £1.90 rail ticket error'
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: That is some impressive persistence  (Read 1401 times)
Phantom
Global Moderator
Hero Member
*****
Posts: 518



View Profile
« on: August 11, 2022, 11:41:45 »

An Indian man has won a case related to an overpriced railway ticket after almost 22 years.

Tungnath Chaturvedi, a lawyer, was charged 20 rupees ($0.25; £0.21) extra for two tickets he had bought in 1999.

The incident occurred at Mathura cantonment railway station in the northern Indian state of Uttar Pradesh.

A consumer court last week ruled in Mr Chaturvedi's favour and asked the railways to refund the amount with interest.

"I have attended more than 100 hearings in connection with this case," Mr Chaturvedi, 66, told the BBC» (British Broadcasting Corporation - home page). "But you can't put a price on the energy and time I've lost fighting this case."

Consumer courts in India specifically deal with grievances related with services. But they are known to be overburdened by cases and sometimes it can take years for even simple cases to be solved.

Mr Chaturvedi, who lives in Uttar Pradesh, was travelling from Mathura to Moradabad when a ticket-booking clerk overcharged him for the two tickets he had bought.

The tickets cost 35 rupees each, but when he gave 100 rupees, the clerk returned 10 rupees, charging 90 rupees for the tickets instead of 70.

He told the clerk he had overcharged him, but Mr Chaturvedi didn't get any refund at the time.

So, he decided to file a case against North East Railway (Gorakhpur) - a section of the Indian Railways - and the booking clerk in a consumer court in Mathura.

He said it took him years because of the slow pace at which judiciary works in India.

"The railways also tried to dismiss the case, saying complaints against the railways should be addressed to a railway tribunal and not a consumer court," said Mr Chaturvedi. A railway claims tribunal is a quasi-judicial body set up to address claims related to train travel in India.

"But we used a 2021 Supreme Court ruling to prove that the matter could be heard in a consumer court," Mr Chaturvedi said. At other times, hearings would get delayed because judges were on vacation or condolence leave, he added.

After the long fight, the judgement ordered the railways to pay him a fine of 15,000 rupees ($188; £154). The court also directed the railways to refund him the 20 rupees at 12% interest per year, from 1999 to 2022. The court also ordered that if the amount was not paid in the specified time of 30 days, the interest rate would be revised to 15%.

Mr Chaturvedi said the compensation he got was paltry and it doesn't make up for the mental anguish the case caused him. His family tried to dissuade him several times from pursuing the case, calling it a waste of time, but he kept going.

"It's not the money that matters. This was always about a fight for justice and a fight against corruption, so it was worth it," he said. "Also, since I am an advocate myself, I didn't have to pay money to a lawyer or bear the cost of travelling to the court. That can get quite expensive."

He also believes that no matter what a person's official designation is, they "can't get away with wrongdoings if people are prepared to question them about it".

He said that he believed that his case would serve as an inspiration to others that "one doesn't need to give up even when the fight looks tough".
Logged
eightonedee
Transport Scholar
Hero Member
******
Posts: 1637



View Profile
« Reply #1 on: August 11, 2022, 17:47:16 »

I think someone ought to be writing the screenplay for an inspirational film based on this story.........
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page