Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 07:55 19 Mar 2024
- Potholes leave nations' roads at 'breaking point'
- The US Navy's relentless battle against Houthi attacks
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 tomorrow - WWRUG AGM
23/03/24 - Trains restart - Minehead
02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber

No 'On This Day' events reported for 19th Mar

Train RunningCancelled
06:30 London Paddington to Cheltenham Spa
08:18 London Paddington to Cardiff Central
08:43 Filton Abbey Wood to Bristol Temple Meads
08:59 Cheltenham Spa to London Paddington
09:50 Cardiff Central to London Paddington
10:41 Cardiff Central to London Paddington
Short Run
06:18 Yeovil Pen Mill to Filton Abbey Wood
07:12 London Paddington to Cardiff Central
07:24 Taunton to London Paddington
07:25 Worcester Shrub Hill to London Paddington
07:28 London Paddington to Bristol Temple Meads
08:32 London Paddington to Cheltenham Spa
Delayed
05:23 Hereford to London Paddington
PollsOpen and recent polls
Open to 25/03 16:00 Easter Escape - to where?
Closed 2024-03-16 Should our rail network go cashless
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 19, 2024, 08:11:40 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[159] A daily picture from my recent travels
[78] Where would you recommend for an Easter Escape?
[68] More travels ... more looking at how others do it ...
[66] M25 motorway issue: a most illuminating Twitter thread.
[55] Briefing on forthcoming changes - from GWR on 14.3.2024
[35] Europeran Rail Timetable
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Charging a higher fare because you're diverting trains - is this right?  (Read 1022 times)
grahame
Administrator
Hero Member
*****
Posts: 40648



View Profile WWW Email
« on: August 18, 2022, 09:12:10 »

The super off peak fare from Westbury to London is £35.70 using the direct route via Newbury. But on Saturday, the railway operators find themselves incapable of running a service from Westbury to London via Newbury and are only providing trains via Swindon which they are offering only at a higher super off peak fare of £38.70.

Is it right that GWR (Great Western Railway) are charging a higher fare when they are failing to provide the service that they're supposed to?  At the very least, should they not be offering tickets via the slower / longer route at the same price as on the route they aren't serving on the Saturday even though it's in their contract to do so?
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
ChrisB
Transport Scholar
Hero Member
******
Posts: 12330


View Profile Email
« Reply #1 on: August 18, 2022, 09:46:44 »

Outside of contract requirements owing to strike action.

BUT, and it's a BIG but, yes, they should. Unfortunately, Jane Jones (who can be relied on to get things done) is on leave, and therefore unavailable. I'll try Richard Rowland instead.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12330


View Profile Email
« Reply #2 on: August 18, 2022, 13:11:26 »

Wow! Success already.....

Quote
Hi Chris, thanks for highlighting.  This is being rectified overnight so you should be able to buy the cheaper ticket tomorrow.

Richard Rowland | Customer Service & Operations Director | Great Western Railway

Excellent, thank you Richard.
Logged
TonyK
Global Moderator
Hero Member
*****
Posts: 6432


The artist formerly known as Four Track, Now!


View Profile
« Reply #3 on: August 19, 2022, 10:09:36 »

This has to be the quickest resolution to a campaign ever. Nice one, Chris!
Logged

Now, please!
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page