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Author Topic: Charging a higher fare because you're diverting trains - is this right?  (Read 525 times)
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« on: August 18, 2022, 09:12:10 am »

The super off peak fare from Westbury to London is £35.70 using the direct route via Newbury. But on Saturday, the railway operators find themselves incapable of running a service from Westbury to London via Newbury and are only providing trains via Swindon which they are offering only at a higher super off peak fare of £38.70.

Is it right that GWR (Great Western Railway) are charging a higher fare when they are failing to provide the service that they're supposed to?  At the very least, should they not be offering tickets via the slower / longer route at the same price as on the route they aren't serving on the Saturday even though it's in their contract to do so?

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« Reply #1 on: August 18, 2022, 09:46:44 am »

Outside of contract requirements owing to strike action.

BUT, and it's a BIG but, yes, they should. Unfortunately, Jane Jones (who can be relied on to get things done) is on leave, and therefore unavailable. I'll try Richard Rowland instead.
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« Reply #2 on: August 18, 2022, 01:11:26 pm »

Wow! Success already.....

Hi Chris, thanks for highlighting.  This is being rectified overnight so you should be able to buy the cheaper ticket tomorrow.

Richard Rowland | Customer Service & Operations Director | Great Western Railway

Excellent, thank you Richard.
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« Reply #3 on: August 19, 2022, 10:09:36 am »

This has to be the quickest resolution to a campaign ever. Nice one, Chris!

Now, please!
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