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Great Western Coffee Shop > All across the Great Western territory > Across the West > If your ticket ceases to operate the gates...
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Author Topic: If your ticket ceases to operate the gates...  (Read 8530 times)
Mookiemoo
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« on: May 06, 2008, 22:54:46 »
Can you get it replaced?


Mine no longer does the gates - has another three weeks

No idea what happened to it

WOS» (Worcester Shrub Hill - next trains) ticket office say they ant do anything other than issue a duplicate (which because I lost one ticket and had my purse stolen I am not eligible for)

Surely there is some way of getting a defective ticket re-issued?

I am sick of trying to defend why I have a dodgy ticket twice a day!
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swlines
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« Reply #1 on: May 06, 2008, 22:56:03 »
If a ticket fails to operate barriers, you should be eligible for a free reissue which doesn't count against or towards or limit.
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Mookiemoo
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« Reply #2 on: May 06, 2008, 23:15:00 »
Quote from: swlines on May 06, 2008, 22:56:03
If a ticket fails to operate barriers, you should be eligible for a free reissue which doesn't count against or towards or limit.

I KNOW that

but I cant convince WOS» (Worcester Shrub Hill - next trains) office staff of the same!

Is there any regulation I can quote at them?
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:

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"Gravitation is not responsible for people falling in love"
miniman
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« Reply #3 on: May 06, 2008, 23:45:18 »
Have you tried asking at Paddington / Reading? Staff at the larger stations with barriers might have come across this more often and thus know how to deal with it. Or phone FGW▸ (First Great Western) customer services. I would suggest either of those before "quoting regulations at them".
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Chris from Nailsea
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« Reply #4 on: May 06, 2008, 23:56:03 »
Hi, Mookiemoo!

Is this, by any chance, the same ticket that has featured in a previous discussion here?

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=2517.0

 Roll Eyes Grin
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William Huskisson MP▸ (Member of Parliament, or Mile Post (a method of measuring the railway in miles and chains from a starting point - usually London), depending on context) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: Stop, Look, Listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
Ollie
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« Reply #5 on: May 07, 2008, 01:17:10 »
As mentioned earlier, Replacements due to encoding issues are simple enough and should be done by Worcester for you, but Reading or Paddington will deal with it as earlier mentioned Smiley
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Mookiemoo
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« Reply #6 on: May 07, 2008, 06:40:23 »
Quote from: Ollie on May 07, 2008, 01:17:10
As mentioned earlier, Replacements due to encoding issues are simple enough and should be done by Worcester for you, but Reading or Paddington will deal with it as earlier mentioned Smiley

I'll try ad do it tonight at reading

Its just the ticket office there is so busy\
:-(
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:

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"Gravitation is not responsible for people falling in love"
Mookiemoo
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« Reply #7 on: May 07, 2008, 06:41:01 »
Quote from: chris from nailsea on May 06, 2008, 23:56:03
Hi, Mookiemoo!

Is this, by any chance, the same ticket that has featured in a previous discussion here?

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=2517.0

 Roll Eyes Grin

Nope - I get monthlies!

This is one that renewed 24/4 and worked for about three days
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:

"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."

"Gravitation is not responsible for people falling in love"
Super Guard
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« Reply #8 on: May 07, 2008, 20:25:51 »
Quote from: Mookiemoo on May 06, 2008, 22:54:46

No idea what happened to it


Any chance you keep it close to/with your mobile phone?  My staff pass stopped working in the gates for this reason.
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If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
Mookiemoo
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« Reply #9 on: May 07, 2008, 20:27:51 »
Quote from: SDA on May 07, 2008, 20:25:51
Quote from: Mookiemoo on May 06, 2008, 22:54:46

No idea what happened to it


Any chance you keep it close to/with your mobile phone?  My staff pass stopped working in the gates for this reason.

Both in back pocket!

Noticed bus smart card doest work if held in same Gand as phone. Connected?
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Ditched former sig - now I need to think of something amusing - brain hurts -I'll steal from the master himself - Einstein:

"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe."

"Gravitation is not responsible for people falling in love"
Shazz
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« Reply #10 on: May 07, 2008, 22:12:57 »
Quote from: Mookiemoo on May 07, 2008, 20:27:51
Quote from: SDA on May 07, 2008, 20:25:51
Quote from: Mookiemoo on May 06, 2008, 22:54:46

No idea what happened to it


Any chance you keep it close to/with your mobile phone?  My staff pass stopped working in the gates for this reason.

Both in back pocket!

Noticed bus smart card doest work if held in same Gand as phone. Connected?

Probably static messing up the strip.
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Super Guard
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« Reply #11 on: May 07, 2008, 22:15:35 »
Quote from: Shazz on May 07, 2008, 22:12:57
Probably static messing up the strip.

Definately.

Shazz, do you work for FGW▸ (First Great Western) at all?
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Any opinions made on this forum are purely personal and my own.  I am in no way speaking for, or offering the views of First Great Western or First Group.

If my employer feels I have broken any aspect of the Social Media Policy, please PM me immediately, so I can rectify without delay.
Shazz
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« Reply #12 on: May 07, 2008, 22:32:04 »
Quote from: SDA on May 07, 2008, 22:15:35
Quote from: Shazz on May 07, 2008, 22:12:57
Probably static messing up the strip.

Definately.

Shazz, do you work for FGW▸ (First Great Western) at all?

Nope. I work for myself  Tongue
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Chris from Nailsea
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« Reply #13 on: May 07, 2008, 23:51:42 »
Quote from: Mookiemoo on May 07, 2008, 06:41:01
Quote from: chris from nailsea on May 06, 2008, 23:56:03
Hi, Mookiemoo!

Is this, by any chance, the same ticket that has featured in a previous discussion here?

http://www.firstgreatwestern.info/coffeeshop/index.php?topic=2517.0

 Roll Eyes Grin

Nope - I get monthlies!

This is one that renewed 24/4 and worked for about three days

Fair enough, then!  Cheesy

I buy my daily ticket either at Nailsea (if the machine's working!) or on the train - but often it doesn't work in the exit barriers at BTM▸ (Bristol Temple Meads (strictly, it should be BRI) but BTM is a commonly used alternative)), ten minutes later!   Roll Eyes
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William Huskisson MP▸ (Member of Parliament, or Mile Post (a method of measuring the railway in miles and chains from a starting point - usually London), depending on context) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: Stop, Look, Listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
swlines
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« Reply #14 on: May 07, 2008, 23:53:07 »
Tickets that you buy on the train. ... not surprising it doesn't work in the barriers..... they rarely do Wink
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