Changes to JourneyCheck notifications

grahame

Administrator
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Posts: 40783

Changes to JourneyCheck notifications

« on: November 04, 2022, 16:29:01 »

From GWR^▸ by email

Quote

From 1 January 2023, we will no longer provide SMS alerts from the GWR JourneyCheck platform.

The GWR JourneyCheck website and email alerts will continue as normal.

For customers who currently receive SMS alerts, these will be automatically transferred to the registered email address on your account from 1 January 2023.

To make changes to your alert’s preferences or personal details, please visit https://www.journeycheck.com/greatwesternrailway/


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Ralph Ayres

Transport Scholar
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Posts: 337

Re: Changes to JourneyCheck notifications

« Reply #1 on: November 04, 2022, 23:51:10 »

That's pretty poor. I know some people have their phone alert them every time a new email arrives (and it gets very wearing if I spend much time with them!), but I'd much rather get that sort of instant alert as a text message.


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Fourbee

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Posts: 672

Re: Changes to JourneyCheck notifications

« Reply #2 on: November 05, 2022, 08:40:16 »

It is irritating when providers don't use the most appropriate form of communication or allow you to specify what you want. My dentist insists on phoning the day before to remind you of an appointment the next day. Their online appointment system is pretty useless as well so getting an appointment usually involves a bit of inefficient toing and throwing on the phone.


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ChrisB

Transport Scholar
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Posts: 12357

Re: Changes to JourneyCheck notifications

« Reply #3 on: November 06, 2022, 18:51:25 »

I suspect the hand of the DfT^» in cutting any expenditure they feel is duplicating other comms methods.

But poor, yes, as I haven't received this email notification yet - nor by text either!


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