Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 11:35 28 Mar 2024
* Manhunt after stabbing in front of train passengers
- How do I renew my UK passport and what is the 10-year rule?
* Easter travel warning as millions set to hit roads
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
28th Mar (1988)
Formal end to carrying coffins by BR (link)

Train RunningCancelled
09:29 Weston-Super-Mare to London Paddington
10:15 London Paddington to Cardiff Central
10:30 London Paddington to Weston-Super-Mare
10:41 Cardiff Central to London Paddington
11:00 Bristol Temple Meads to London Paddington
11:05 Swindon to Westbury
11:16 London Paddington to Cardiff Central
11:23 Weston-Super-Mare to London Paddington
11:30 London Paddington to Bristol Temple Meads
11:50 Cardiff Central to London Paddington
12:15 London Paddington to Cardiff Central
12:17 Westbury to Swindon
12:30 London Paddington to Weston-Super-Mare
13:15 Swindon to Westbury
14:19 Westbury to Swindon
15:14 Swindon to Westbury
Short Run
06:00 London Paddington to Penzance
06:05 Penzance to London Paddington
07:33 Weymouth to Gloucester
08:03 London Paddington to Penzance
09:50 Cardiff Central to London Paddington
10:35 London Paddington to Exeter St Davids
10:55 Paignton to London Paddington
11:12 Salisbury to Bristol Temple Meads
11:23 Portsmouth Harbour to Cardiff Central
12:03 London Paddington to Penzance
Delayed
07:10 Penzance to London Paddington
08:23 Portsmouth Harbour to Cardiff Central
08:35 Plymouth to London Paddington
08:48 London Paddington to Swansea
09:04 London Paddington to Plymouth
09:30 Weymouth to Gloucester
09:37 London Paddington to Paignton
09:51 Warminster to Gloucester
10:04 London Paddington to Penzance
13:03 London Paddington to Plymouth
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 28, 2024, 11:37:49 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[161] West Wiltshire Bus Changes April 2024
[91] would you like your own LIVE train station departure board?
[62] Return of the BRUTE?
[53] If not HS2 to Manchester, how will traffic be carried?
[49] Infrastructure problems in Thames Valley causing disruption el...
[38] Reversing Beeching - bring heritage and freight lines into the...
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Cancelling a ticket on the GWR app  (Read 593 times)
Oxonhutch
Transport Scholar
Hero Member
******
Posts: 1243



View Profile
« on: March 13, 2023, 15:04:53 »

Can anyone in the know please tell me how I can cancel a ticket that I bought using the GWR (Great Western Railway) app.  I can't for the life of me find the option but I'm sure it's hiding there somewhere. Many thanks.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #1 on: March 13, 2023, 18:08:00 »

IO think you have do this via your online GWR (Great Western Railway) account, rather than in the app
Logged
Oxonhutch
Transport Scholar
Hero Member
******
Posts: 1243



View Profile
« Reply #2 on: March 13, 2023, 18:52:54 »

Thanks Chris. I managed it after I finally found a contact number for me to ring. That appears to be missing from the app also. I was directed to the GWR (Great Western Railway) refund site where it wanted me to register again (!) but I was successful just signing in with my GWR details. The second call had to be made when the page said to either send in the ticket or upload a photo of it neither of which I found was possible.

The solution was to forward the pdf quietly included in their confirmation email during the purchase process, where I also found the price I paid for the ticket as that information is not on the app. So now a third platform required. They admitted that the page offered no direction as to what I should do with an e-ticket on the app.

------------------

If you read this GWR, your IT systems are appalling. Before you close all your ticket offices (where this problem wouldn't happen), you need to up your game on the app and the website, and overhaul their systems integration. And get its usability tested by real users, not by the people who write the apps.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page