Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 18:55 08 Oct 2024
 
- Troubled HS2 rail line may now run to central London, minister says
- Euston, we have a problem: Concern over weekly Friday night scramble
- 'I felt isolated in school': Traveller children have highest persistent absence rate
- Be prepared to wait longer for an electric taxi, says Uber boss
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 11/10/24 - TWSW General Meeting
22/10/24 - BoA Public Transport talk
25/10/24 - Melksham Transport Group
16/11/24 - Special Bletchey to Bicester

On this day
8th Oct (1952)
Harrow and Wealdstone Rail Crash (link)

Train RunningCancelled
18:30 Plymouth to Penzance
18:54 Reading to Gatwick Airport
20:29 Gatwick Airport to Reading
23:21 Swindon to Gloucester
23:45 Bristol Temple Meads to Bath Spa
Short Run
13:59 Cardiff Central to Penzance
18:15 Penzance to Exeter St Davids
21:00 Penzance to Exeter St Davids
22:16 Cheltenham Spa to Swindon
Delayed
Additional 17:46 Plymouth to Penzance
20:29 Par to Newquay
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
October 08, 2024, 19:10:02 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[128] New station at Ashley Down, Bristol
[99] Railway Clearing House Maps
[79] Euston: a five point plan
[74] 11th October 2024 - Travelwatch Southwest general meeting, Tau...
[68] HS2 - Government proposals, alternative routes and general dis...
[66] Rover ticket
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Delay repay missed connection  (Read 11851 times)
warrej
Jr. Member
**
Posts: 26


View Profile
« on: June 07, 2023, 13:22:05 »

Hi, I was on a journey from Newton Abbot to St Ives, which required a change of train at St Erth.  The time between connections was 17 minutes, but my train arrived into St Erth 19 minutes late, so I missed the connection and had to wait for the next train.  As the branch line train between St Erth and St Ives runs every 30 minutes, the overall delay to my journey was 30 minutes exactly.

I put in a claim, but GWR (Great Western Railway) said they will only pay out for a 15-29 minute delay.  I disputed this but GWR are sticking to the 15-29 minute delay.

Is this correct?  the sums involved aren't great, it's more of a principal thing Smiley
Logged
rogerw
Global Moderator
Hero Member
*****
Posts: 1366



View Profile
« Reply #1 on: June 07, 2023, 13:28:28 »

Whilst I don't know the details of your journey, arrival time at St Ives are at intervals of 29 minute then 31 minute intervals. It is probable that your delay covered one of the 29 minute intervals
Logged

I like to travel.  It lets me feel I'm getting somewhere.
ChrisB
Transport Scholar
Hero Member
******
Posts: 12737


View Profile Email
« Reply #2 on: June 07, 2023, 14:14:49 »

Doesn't delay/Repay kick in over delays of more than 15 minutes these days? So the OP (Original Poster / topic starter) qualifies...?
Logged
warrej
Jr. Member
**
Posts: 26


View Profile
« Reply #3 on: June 07, 2023, 14:26:34 »

Whilst I don't know the details of your journey, arrival time at St Ives are at intervals of 29 minute then 31 minute intervals. It is probable that your delay covered one of the 29 minute intervals

We arrived somewhere around 30/31 minutes after our scheduled arrival time
Logged
warrej
Jr. Member
**
Posts: 26


View Profile
« Reply #4 on: June 07, 2023, 14:27:22 »

Doesn't delay/Repay kick in over delays of more than 15 minutes these days? So the OP (Original Poster / topic starter) qualifies...?

Yes, they are willing to pay 15-29 mins (25%), but not 30-59 mins (50%)
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12737


View Profile Email
« Reply #5 on: June 07, 2023, 15:18:35 »

Ahh, ok, then I refer you to the answer given earlier by my learned friend, and you might ask GWR (Great Western Railway) how they only think you were 29 mins late.

Whilst I don't know the details of your journey, arrival time at St Ives are at intervals of 29 minute then 31 minute intervals. It is probable that your delay covered one of the 29 minute intervals
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10285


View Profile
« Reply #6 on: June 07, 2023, 16:02:10 »

It might be because accurate arrival times can be difficult to report on unsignalled lines like the St.Ives branch.  Many trains do now report via GPS however.

If the timetables arrival was 29 minutes later, but that train was 1 or 2 minutes late, such margins are very tight.  With tight margins like that the benefit of the doubt should be given to the claimant when challenged.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page