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 10/12/23 - Winter Timetable starts
24/12/23 - Paddington closed
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No 'On This Day' events reported for 2nd Dec

Train RunningCancelled
02/12/23 00:31 London Paddington to Oxford
02/12/23 00:45 London Paddington to Reading
02/12/23 01:15 Reading to London Paddington
02/12/23 03:56 Swansea to London Paddington
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02/12/23 06:19 Bristol Temple Meads to Taunton
02/12/23 06:45 West Ealing to Greenford
02/12/23 06:55 Plymouth to London Paddington
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07:22 Exeter St Davids to Penzance
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09:23 Swansea to London Paddington
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13:32 London Paddington to Cheltenham Spa
15:49 Worcester Foregate Street to Bristol Temple Meads
15:59 Cheltenham Spa to London Paddington
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02/12/23 17:30 Greenford to West Ealing
17:30 London Paddington to Weston-Super-Mare
17:32 London Paddington to Cheltenham Spa
17:38 Bristol Temple Meads to Worcester Foregate Street
18:17 Taunton to Cardiff Central
18:46 Frome to Bristol Temple Meads
18:59 Cheltenham Spa to London Paddington
19:32 London Paddington to Cheltenham Spa
20:02 Cheltenham Spa to London Paddington
20:10 Weston-Super-Mare to Bristol Temple Meads
20:18 Weymouth to Bristol Temple Meads
21:07 Gloucester to Bristol Temple Meads
21:26 Taunton to Bristol Temple Meads
21:50 Plymouth to Exeter St Davids
22:18 Bristol Temple Meads to Gloucester
22:47 Cardiff Central to Bristol Temple Meads
23:30 Bristol Temple Meads to Swindon
02/12/23 23:41 Newbury to Bedwyn
03/12/23 06:38 London Paddington to Reading
Short Run
02/12/23 06:40 Penzance to Cardiff Central
02/12/23 07:00 London Paddington to Bristol Temple Meads
02/12/23 07:41 Bristol Temple Meads to Penzance
02/12/23 08:00 Cardiff Central to Penzance
02/12/23 08:30 London Paddington to Taunton
02/12/23 08:50 Penzance to Cardiff Central
09:09 Gloucester to Weymouth
10:30 London Paddington to Weston-Super-Mare
11:30 London Paddington to Weston-Super-Mare
11:32 Taunton to London Paddington
13:00 Cardiff Central to Penzance
13:02 Weston-Super-Mare to London Paddington
13:18 Taunton to Cardiff Central
13:30 Weymouth to Gloucester
13:38 Bristol Temple Meads to Worcester Foregate Street
13:50 Penzance to Cardiff Central
14:02 Weston-Super-Mare to London Paddington
14:02 Westbury to Gloucester
14:30 Cardiff Central to Portsmouth Harbour
15:09 Gloucester to Weymouth
15:30 Weymouth to Gloucester
15:38 Bristol Temple Meads to Worcester Foregate Street
16:00 Cardiff Central to Taunton
16:09 Gloucester to Weymouth
16:18 London Paddington to Cardiff Central
16:23 Portsmouth Harbour to Cardiff Central
16:48 London Paddington to Swansea
16:50 Penzance to Cardiff Central
17:00 Cardiff Central to Taunton
17:28 Swansea to London Paddington
17:41 Bristol Temple Meads to Frome
17:52 Worcester Foregate Street to Bristol Temple Meads
18:00 Cardiff Central to Plymouth
18:23 Portsmouth Harbour to Cardiff Central
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Author Topic: Delay repay reduction  (Read 2182 times)
Clan Line
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« Reply #15 on: November 07, 2023, 09:41:17 am »


The point about the service you were on was I was going to check the actual timings for you to see where you actually stood on this claim - happy to still help if you share the date and times etc.
With this it will either explain the amount you got or give you a cast iron case for an appeal with facts

No problem:  Monday Oct 16th. The train we intended to catch was the 2023 from Romsey to Warminster (Cardiff) - it was cancelled. We caught next Cardiff train at Salisbury, having caught the local SWR» (South Western Railway - about) service to there - which was warm and out of the gale at Romsey. The Cardiff train left Salisbury at 2142 and arrived at Warminster at 2202, according to my watch.

I did look at RTT» (Real Time Trains - website), but by the time this saga had started to develop the relevant times were no longer there. What has annoyed me most is the attitude of GWR (Great Western Railway) in apparently refusing to tell me why my claim was reduced. If the train we caught was actually one second early arriving at Warminster I cannot really complain - but why will GWR not tell me. Is it a State secret or are they frightened of being ridiculed for deducting £3 from my claim because (shock, horror !) their train was a few seconds early ?
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stuving
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« Reply #16 on: November 07, 2023, 10:29:50 am »

This is reported on TRUST (Train Running System TOPS) (still visible on Liverail) as you suggest:
1F32 part-cancelled PMH-BRI» (Bristol Temple Meads - next trains), due WMN» (Warminster - next trains) 2102.
1F34 arrived WMN 2201 1 early.

The real point is that, given the next train on a route is often 15, 30, 60, or 120 minutes later, how is a delay of 15, 30, 60 or 120 minutes to be understood? It's hardly rare or surprising for the next train to be a minute or two early, and clearly that makes a negligibly difference to the passenger, so why is the system set up to refuse a significant fraction of such claims?

Automatic processing you'd expect to be dumb and be driven by the official reported timings. If it's been programmed with thresholds of 15, 30, 60 and 120 minutes these marginal refused claims have to be seen as happening "by design". So, why?
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grahame
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« Reply #17 on: November 07, 2023, 01:11:54 pm »

Automatic processing you'd expect to be dumb and be driven by the official reported timings. If it's been programmed with thresholds of 15, 30, 60 and 120 minutes these marginal refused claims have to be seen as happening "by design". So, why?

££££?  A bit of programming with <= rather than < can make a real difference
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stuving
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« Reply #18 on: November 07, 2023, 03:04:48 pm »

Automatic processing you'd expect to be dumb and be driven by the official reported timings. If it's been programmed with thresholds of 15, 30, 60 and 120 minutes these marginal refused claims have to be seen as happening "by design". So, why?

££££?  A bit of programming with <= rather than < can make a real difference

Exactly - you have to provide any cleverness in rules (which get programmed); the processing is still dumb. So you can say early arrival is ignored, but that is probably not enough. Some interval services have a bit of variation in the intervals, so if the next train is around 60 minutes later - but some are 58 or 62 - I'd still call that an hour's delay.
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