Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 02:55 05 Dec 2023
- Chris Mason: Home Secretary James Cleverly heads to Rwanda to sign migration treaty
- Train strikes to resume on Tuesday - latest on the dispute
- Attenborough ship encounters world's largest iceberg
- Train strikes: When are the walkouts in December?
- Ryanair denies passengers must pay to download boarding pass
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 10/12/23 - Winter Timetable starts
24/12/23 - Paddington closed
25/12/23 - No GWR trains
26/12/23 - No GWR trains (why not?)

On this day
5th Dec (1927)
Post Office Underground opens to Paddington (*)
Train RunningCancelled
05/12/23 02:24 Reading to London Paddington
05/12/23 03:34 London Paddington to Reading
05/12/23 04:35 Reading to London Paddington
04:59 Swansea to London Paddington
05:33 Bedwyn to London Paddington
05/12/23 06:25 Westbury to Frome
05/12/23 08:41 Westbury to Bristol Temple Meads
05/12/23 11:05 Swindon to Westbury
05/12/23 12:15 Truro to Falmouth Docks
05/12/23 12:45 Falmouth Docks to Truro
05/12/23 12:45 Truro to Falmouth Docks
05/12/23 13:10 Gloucester to Weymouth
05/12/23 13:15 Falmouth Docks to Truro
13:15 Penzance to Plymouth
05/12/23 13:45 Truro to Falmouth Docks
05/12/23 14:04 Bristol Temple Meads to Filton Abbey Wood
05/12/23 14:13 Par to Newquay
05/12/23 14:15 Falmouth Docks to Truro
14:30 Bristol Temple Meads to London Paddington
05/12/23 14:45 Truro to Falmouth Docks
05/12/23 14:53 Filton Abbey Wood to Bristol Temple Meads
05/12/23 15:10 Newquay to Par
05/12/23 15:15 Falmouth Docks to Truro
05/12/23 15:45 Truro to Falmouth Docks
05/12/23 16:15 Falmouth Docks to Truro
05/12/23 16:38 Plymouth to Gunnislake
17:00 London Paddington to Bristol Temple Meads
05/12/23 17:28 Weymouth to Bristol Temple Meads
05/12/23 17:33 Gunnislake to Plymouth
05/12/23 18:23 Par to Newquay
05/12/23 19:22 Newquay to Par
19:30 Bristol Temple Meads to London Paddington
19:35 Exeter St Davids to London Paddington
20:16 Frome to Westbury
05/12/23 20:29 Par to Newquay
05/12/23 20:50 Bristol Temple Meads to Weymouth
05/12/23 21:26 Newquay to Par
05/12/23 21:43 Bristol Temple Meads to Gloucester
22:51 London Paddington to Worcestershire Parkway
06/12/23 04:35 Reading to London Paddington
Short Run
06:01 Totnes to London Paddington
05/12/23 06:10 Bristol Temple Meads to Worcester Shrub Hill
05/12/23 06:42 Frome to Cardiff Central
05/12/23 06:46 Castle Cary to Filton Abbey Wood
06:54 Taunton to London Paddington
07:23 Carmarthen to London Paddington
05/12/23 07:28 Cardiff Central to Portsmouth Harbour
05/12/23 07:33 Weymouth to Gloucester
05/12/23 08:03 Bristol Temple Meads to Weymouth
05/12/23 09:30 Weymouth to Gloucester
05/12/23 09:45 Bristol Temple Meads to Salisbury
05/12/23 10:23 Portsmouth Harbour to Cardiff Central
05/12/23 10:23 Exmouth to Paignton
05/12/23 11:10 Gloucester to Weymouth
05/12/23 11:23 Portsmouth Harbour to Cardiff Central
05/12/23 11:29 Weymouth to Gloucester
05/12/23 11:30 Cardiff Central to Portsmouth Harbour
12:15 Penzance to London Paddington
05/12/23 12:20 Paignton to Exmouth
05/12/23 12:23 Portsmouth Harbour to Cardiff Central
12:28 London Paddington to Weston-Super-Mare
05/12/23 12:50 Penzance to Cardiff Central
13:00 Cardiff Central to Penzance
14:15 Penzance to London Paddington
05/12/23 14:30 Cardiff Central to Portsmouth Harbour
05/12/23 15:23 Portsmouth Harbour to Cardiff Central
05/12/23 15:30 Warminster to Bristol Temple Meads
15:31 London Paddington to Cheltenham Spa
16:03 London Paddington to Penzance
05/12/23 16:27 Cardiff Central to Portsmouth Harbour
05/12/23 16:47 Bristol Temple Meads to Warminster
05/12/23 17:50 Gloucester to Salisbury
18:08 London Paddington to Frome
05/12/23 19:13 Salisbury to Bristol Temple Meads
19:15 Penzance to Bristol Temple Meads
05/12/23 19:50 Worcester Foregate Street to Bristol Temple Meads
05/12/23 20:06 Westbury to Cheltenham Spa
20:28 London Paddington to Weston-Super-Mare
etc
•
PollsThere are no open or recent polls
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
December 05, 2023, 02:55:26 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[152] Alistair Darling (merged topics)
[97] 52 ghost railway stations across Wiltshire
[81] Documentry on Parson Street
[56] Dawlish - permanent resilience work - ongoing discussions
[41] 2023 - Train update and amendment log - Swindon <-> Westbury...
[38] Floods across the GWR network, 4th December
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > Delay repay reduction
Pages: 1 [2]
« previous next »
  Print  
Author Topic: Delay repay reduction  (Read 2220 times)
Clan Line
Hero Member
*****
Posts: 827



View Profile
« Reply #15 on: November 07, 2023, 09:41:17 am »
Quote from: Phantom on November 06, 2023, 03:07:15 pm

The point about the service you were on was I was going to check the actual timings for you to see where you actually stood on this claim - happy to still help if you share the date and times etc.
With this it will either explain the amount you got or give you a cast iron case for an appeal with facts

No problem:  Monday Oct 16th. The train we intended to catch was the 2023 from Romsey to Warminster (Cardiff) - it was cancelled. We caught next Cardiff train at Salisbury, having caught the local SWR» (South Western Railway - about) service to there - which was warm and out of the gale at Romsey. The Cardiff train left Salisbury at 2142 and arrived at Warminster at 2202, according to my watch.

I did look at RTT» (Real Time Trains - website), but by the time this saga had started to develop the relevant times were no longer there. What has annoyed me most is the attitude of GWR▸ (Great Western Railway) in apparently refusing to tell me why my claim was reduced. If the train we caught was actually one second early arriving at Warminster I cannot really complain - but why will GWR not tell me. Is it a State secret or are they frightened of being ridiculed for deducting £3 from my claim because (shock, horror !) their train was a few seconds early ?
Logged
stuving
Transport Scholar
Hero Member
******
Posts: 6990


View Profile
« Reply #16 on: November 07, 2023, 10:29:50 am »
This is reported on TRUST▸ (Train Running System TOPS) (still visible on Liverail) as you suggest:
1F32 part-cancelled PMH-BRI» (Bristol Temple Meads - next trains), due WMN» (Warminster - next trains) 2102.
1F34 arrived WMN 2201 1 early.

The real point is that, given the next train on a route is often 15, 30, 60, or 120 minutes later, how is a delay of 15, 30, 60 or 120 minutes to be understood? It's hardly rare or surprising for the next train to be a minute or two early, and clearly that makes a negligibly difference to the passenger, so why is the system set up to refuse a significant fraction of such claims?

Automatic processing you'd expect to be dumb and be driven by the official reported timings. If it's been programmed with thresholds of 15, 30, 60 and 120 minutes these marginal refused claims have to be seen as happening "by design". So, why?
Logged
grahame
Administrator
Hero Member
*****
Posts: 39939



View Profile WWW Email
« Reply #17 on: November 07, 2023, 01:11:54 pm »
Quote from: stuving on November 07, 2023, 10:29:50 am
Automatic processing you'd expect to be dumb and be driven by the official reported timings. If it's been programmed with thresholds of 15, 30, 60 and 120 minutes these marginal refused claims have to be seen as happening "by design". So, why?

££££?  A bit of programming with <= rather than < can make a real difference
Logged
Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
stuving
Transport Scholar
Hero Member
******
Posts: 6990


View Profile
« Reply #18 on: November 07, 2023, 03:04:48 pm »
Quote from: grahame on November 07, 2023, 01:11:54 pm
Quote from: stuving on November 07, 2023, 10:29:50 am
Automatic processing you'd expect to be dumb and be driven by the official reported timings. If it's been programmed with thresholds of 15, 30, 60 and 120 minutes these marginal refused claims have to be seen as happening "by design". So, why?

££££?  A bit of programming with <= rather than < can make a real difference

Exactly - you have to provide any cleverness in rules (which get programmed); the processing is still dumb. So you can say early arrival is ignored, but that is probably not enough. Some interval services have a bit of variation in the intervals, so if the next train is around 60 minutes later - but some are 58 or 62 - I'd still call that an hour's delay.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 [2]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of page • Jump to Forum Home Page