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Great Western Coffee Shop > Journey by Journey > Portsmouth to Cardiff > A "simple" train journey
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Author Topic: A "simple" train journey  (Read 732 times)
Clan Line
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« on: July 30, 2024, 15:34:03 »
Today I had an appointment in Bath. I booked an Off Peak Day Return on line, from Warminster (on GWR▸ (Great Western Railway) website). The e tickets arrived on my 'phone with no QR▸ (QR Code - Quick Response code) code on them, so I copied the details of the ticket/booking from my account on the GWR website to my 'phone (just in case - were valid tickets or not ??) - neither did I receive the usual confirmatory email from GWR.

Later:- Because of multiple train cancellations today I then managed to move my appointment to another day. I go into the main GWR website to get a refund on my tickets........appears to go through OK (- £5 admin fee), then I am instantly transferred to the GWR refund/delay repay portal. This tells me that my ticket is not refundable and additionally, that I am now outside the 28 day period to claim delay repay !

I head back to the main GWR website where I am told that the status of this ticket/booking is "awaiting refund". This was followed by an email telling me that my refund is being processed.

My brain hurts  !! ............. why is nothing simple any more ?? 
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Mark A
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« Reply #1 on: July 30, 2024, 16:05:53 »
Quote from: Clan Line on July 30, 2024, 15:34:03
This tells me that ... and additionally, that I am now outside the 28 day period to claim delay repay !

<snip>


Yup, their site said that to me too, think it does to everyone at the moment.

Mark
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Fourbee
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« Reply #2 on: July 30, 2024, 16:13:25 »
£5 admin should not apply if you decide not to travel due to cancellations, how the GWR▸ (Great Western Railway) website implements that (or if it does at all) I don't know.
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JayMac
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« Reply #3 on: July 30, 2024, 16:29:52 »
Indeed. Should be a full refund. Once you get the refund, check the amoint and if it's £5 shy email GWR▸ (Great Western Railway) asking for the balance.
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Clan Line
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« Reply #4 on: July 30, 2024, 16:54:19 »
Quote from: Fourbee on July 30, 2024, 16:13:25
£5 admin should not apply if you decide not to travel due to cancellations, how the GWR▸ (Great Western Railway) website implements that (or if it does at all) I don't know.
Quote from: JayMac on July 30, 2024, 16:29:52
Indeed. Should be a full refund. Once you get the refund, check the amoint and if it's £5 shy email GWR asking for the balance.

I did note that at one stage I was asked to give a reason for the refund request, assumed that the £5 admin fee reference was a "catch all" statement for other unspecified reasons.
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Clan Line
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« Reply #5 on: July 31, 2024, 14:31:18 »
Out of curiosity (or masochism ?) I have just had a look to see how my journey would have been today - 9 passenger train cancellations showing so far, and only mid-afternoon !

I am left wondering about this one :-


 
Puffing Billy hauled perhaps ?
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