Yes, you HAVE found the right place - starting at 14:30, 3rd October 2024.   Hosted by the independent  Great Western Coffee Shop Passenger forum, with Daryn McCombe, the performance and train service delivery director at GWR^▸ (Great Western Railway).   Aided and abetted by colleagues at GWR and the moderator and admin team here at the Coffee Shop.

Many thanks - Daryn and Tom, Bryony, Chris, Tim, .. and everyone else too.  A useful hour and a half, I think.  Daryn and Tom have sprinted for their train, I am in (!) a Coffee Shop here in Swindon and will catch the "Westbury Flyer" next time it comes around.   When I get home / overnight run through the recording and to assist with all the various follow ups.

And in summary ... links to all the thread which I will bung out on social media too!

Questions to GWR^▸ (Great Western Railway) - Addressed by Daryn McCombe and Thomas Lydon on our forum's "Meet the Manager" session from 14:30 on 3rd October 2024. As well as the full questions you will find answer at each of these locations.

1. Infrastructure issues - particularly in the Thames Valley
http://www.firstgreatwestern.info/29248

2. Reliability issues - rolling stock
http://www.firstgreatwestern.info/29249

3. Persons hit by train - effect on services and what can we do
http://www.firstgreatwestern.info/29250

4. Shortage of stock / crew, reliance on overtime / rest day working
http://www.firstgreatwestern.info/29251

5. Ticketing and connections
http://www.firstgreatwestern.info/29252

6. Catering
http://www.firstgreatwestern.info/29253

For the first time, our "Meet the Manager" was live online via Zoom too, and in the next days I will be following up on some or perhaps all of the thread above with further notes of what was said in the live session.  Thanks to Bryony, Chris and Tim too for all the assistance in the lead up to annd during the event, where we had approaching 50 people present - a mixture of Zoom, on line regular members on the forum, and forum guests.