BBC» London reporting on Euston this morning, interviewing customers who are expressing concern about safety, overcrowding, late platform announcements and consequent stampedes etc
Network Rail has been forced to turned off a large advertising board at London’s Euston station as part of a five-point plan to improve the station. The review was ordered by Transport Secretary Louise Haigh.
Network Rail, which owns the station, has been criticised for converting the main concourse departure board into a large advertising screen, with smaller train information boards installed.
There's the question of "does the station have the capacity overall" and the question "are there pinch points in terms of time, place, and flow that need to be dealt with". Changing times mean that I am *not* at Paddington anything like as often or as at busy times as I used to be, but the use these days of multiple displays at each side of The Lawn, and repeaters on the bridge to the Hammersmith and City, have broken the crowd into a smaller chunks. The late calling of trains there, with a resultant flow which I will describe as a rush but not quite a panic, has been a concern.
Modern trains, with intensive utilisation, perhaps means that the railway operation is so slick it no longer gives the passengers sufficient time to get to them. And a late, or quick, operational change can be fine by rail but cause chaos in the station.
The Saturday before last I was the passenger who joined the 15:32 Pilining that was said to be headed at the time for Penzance (not the only Pilning user; it dropped off too - another story) but as we approached Temple Meads, we were told that out train was to become the 16:00 to London, and that an alternative would be provided. "But it will be just across the platform - we'll arrive at platform 13 and the onward train will be waiting at platform 15". Good - but incorrect. We pulled in to platform 8 I think it was - country end of different platform - and you could see the crowds lined up waiting for their London train on platform 13. Big apologies from our train manager and I wondered what the scene was like in the subway and on the staircases as hundreds of passengers flowed each way; there was quite a load on the Cardiff - Penzance, and the Bristol - London left a few minutes late and with the majority of seats taken - standing from Bath.