Discussion point ...
"There ARE enough train crew, so don't worry about it. And we can cope with the need for catching up on training. We can cope with the requirement of a third of them not to include Sunday in the working week. We can cope with them not wanting to work overtime because they have just received £12,000 gross in backpay. We can cope with the extra crew needed for extra duties because of engineering works. We can cope with crew off sick. And we can cope with little local shortages which are often only 2 or 3 people.”
I am paraphrasing what we were told last weekProblem is - multiples of those issues occur at the same time and when that happens you have demonstrably not been coping
unless you consider the degree of cancellations we are getting to be acceptable. On a good day it works. Here's a selection from Sunday 6th October - there are 18 cancellations as I write and 8 other "train service update" which is a euphemism for "cancelled for part of the journey", a.k.a. cancelled as far as people travelling from, to or through those stations are concerned. And knowing (and reminded by
GWR▸ ) that each driver drives multiple trains in a day ...
07:45 Bristol Temple Meads to London Paddington due 09:25
07:45 Bristol Temple Meads to London Paddington due 09:25 will be cancelled.
This is due to a shortage of train crew.
09:21 Plymouth to Penzance due 11:08
09:21 Plymouth to Penzance due 11:08 will be cancelled.
This is due to a shortage of train crew.
10:35 London Paddington to Paignton due 13:45
10:35 London Paddington to Paignton due 13:45 will be cancelled.
This is due to a shortage of train crew.
12:15 Gloucester to Swindon due 13:03
12:15 Gloucester to Swindon due 13:03 will be cancelled.
This is due to a shortage of train crew.
18:09 Portsmouth Harbour to Cardiff Central due 21:29
18:09 Portsmouth Harbour to Cardiff Central due 21:29 will be cancelled.
This is due to a shortage of train crew.
19:35 Severn Beach to Bristol Temple Meads due 20:20
19:35 Severn Beach to Bristol Temple Meads due 20:20 will be cancelled.
This is due to a shortage of train crew.
Does the odd cancellation actually matter? Are we at a level where this is realistic or and our expectations are too high? I have a great deal of sympathy with "control" who make the difficult decisions of which services to cut. Do they have sufficient of the right tools in their armoury to do the right job and do the systems that adapt at times slower than the speed of a snail - or not at all - help them?
I was out and about yesterday and from what I saw it was mostly a good day ... but did it really need things like trains at 17:35 and 17:38 to Gloucester from Temple Meads? 2 trains an hour Bristol to Exeter leaving 10 minutes apart? Staff checking tickets lots of times (and on trains from barriered station) but the first time I saw a catering trolley was at 17:20.
I am able to withstand the odd cancellation where there is another train a bit behind, and I laugh off the lac of catering as I sip from the flask I have brought with me. I am not averse to persuading someone to let me sit in a seat that was previously occupied by their things, and I am quite happy to help the couple at the remote and unstaffed station of Trowbridge who have found themselves accidentally there because of miscommunication and need to make sure they don't compound the problem going off to and even wronger place.
But I worry when I read "I no longer use my local station because the service is unreliable" from someone who's been a keen advocate and user for many years, or I talk with another ex-regular who in his midlife is learning to drive because his employment requires reliable attendance which has been stretched to put it mildly this year.