Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
Look at what motivates people - [here]
 25/09/2019 - WWRUG / Transport Focus
03/10/2019 - ACoRP Community Rail Awards
05/10/2019 - WSR shuttle last for 2019
10/10/2019 - IET Signalling Talk - Reading
16/10/2019 - MRUG meeting
16/10/2019 - ACoRP board nominations close
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail news GWR co. site Site Style 1 2 3 4 Chat on off
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
September 23, 2019, 09:06:54 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[162] HS2 - Government proposals, alternative routes and general dis...
[84] Swindon resignalling, closure and preservation of Swindon Pane...
[64] Night Riviera Sleeper refurb
[56] Ilfracombe Branch
[53] Collapse of Thomas Cook
[38] Travelogue observations - 23rd September 2019 - starting homew...
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: How to discourage rail travel?  (Read 2581 times)
grahame
Administrator
Hero Member
*****
Posts: 26539



View Profile WWW Email
« on: June 17, 2007, 09:52:52 pm »

I've just come back from Chippenham - a customer pickup run as there is no train service Southbound into Melksham on a Sunday now.   Two little incidents amongst a sea of choas tonight.

1. It's 20:18, and the delayed 19:55 to Paddington pulls in.   People are running for it, and some are directed to the conductor's door on the Adalante but still it is sealed and pulls out at 20:21.   Why so many people running for it? Because the next train in the 20:25, but that's showing up on the boards as CANCELLED.  And when the 19:55 has gone, there are some VERY upset passengers left on the platform. "Next train is 21:25" they are told ....

2. My customer had to come into London on the Metopolitain line, but it had problems and eveyone was transferred to the Jubilee line ... to which power was then cut for an hour because someone was on the track.  What should have been a 45 minute journey to Paddington took 2 hours, and she missed her train with reserved seat by 5 minutes - yes, she had allowed plenty of time.   Guess what "that ticket was ONLY valid on that train" and she's stumping up 42 quid (or was it 41?) for a top-of-the-range, pay-on-the-day replacement.

There are time, aren't there, where it's all to obvious to see why some people prefer to use other means of transport!
Logged

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, on the board of TravelWatch SouthWest and of RailFuture
Ollie
Hero Member
*****
Posts: 2250


View Profile
« Reply #1 on: August 12, 2007, 10:40:07 pm »

In regards to your 2nd point.

With advance tickets if they miss connections and it is the fault of the underground or other connections. (note if notification of service alterations available in advance this does not apply)
Providing there is prove, the customers ticket should be validated for the next available train.

FGW have briefed all staff of this AFAIK.

Regards

Ollie
Logged
grahame
Administrator
Hero Member
*****
Posts: 26539



View Profile WWW Email
« Reply #2 on: August 13, 2007, 10:08:39 am »

Providing there is prove, the customers ticket should be validated for the next available train.

FGW have briefed all staff of this AFAIK.

Thanks, Ollie - this is a while back now so I'm trying to recall specifics.   I have no doubt that all staff are indeed briefed in this way, but exactly how do you get proof that you're one of the people who's been held up on the tube in such circumstances?  I think the lasy in question only had her word - nothing written down from TfL that she had been help up.

Wouldn't a "reasonable possibility" level be more practical, and much fairer (or should that be farer).  I know it was done much more along those lines during the recent floods ...
Logged

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, on the board of TravelWatch SouthWest and of RailFuture
Ollie
Hero Member
*****
Posts: 2250


View Profile
« Reply #3 on: August 14, 2007, 12:06:30 am »

The easiest would be for her to talk to staff on the tube station, get a stamped note or something.

If she can't she should try recall times that she was on the tube. And we could try speak through to Line Control.

If it's me I will usually try my best to check the delay.
Logged
moonrakerz
Hero Member
*****
Posts: 536



View Profile
« Reply #4 on: August 15, 2007, 11:43:04 am »

The problem is that you always think that you can make your connection and if you stop for a note you will miss it. Invariably you carry on and miss it and have no note either !

Probably the best position to adopt is to refuse to pay any extra on the train, just give your name and address, (as you legally have to).

It is a civil matter so the railway company would have to try and sue you.
a.  Would they bother, for a few quid ?
b.  If they did bother, I don't think it would be too difficult for you to get info to prove you had a genuine case.

There was a case recently where a lady + kids, (who was actually breaking the rules anyway !)  refused to pay an extra ^188 to GNER, the case was dropped - perhaps because it made the National press !
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page