Providing there is prove, the customers ticket should be validated for the next available train.
FGW▸ have briefed all staff of this AFAIK▸ .
Thanks, Ollie - this is a while back now so I'm trying to recall specifics. I have no doubt that all staff are indeed briefed in this way, but exactly how do you get proof that you're one of the people who's been held up on the tube in such circumstances? I think the lasy in question only had her word - nothing written down from
TfL» that she had been help up.
Wouldn't a "reasonable possibility" level be more practical, and much fairer (or should that be farer). I know it was done much more along those lines during the recent floods ...