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Oxman
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« Reply #60 on: March 05, 2013, 18:51:54 » |
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Chris, did the Fastline mention a replacement?
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ChrisB
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« Reply #61 on: March 06, 2013, 09:54:19 » |
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No - did confirm that the post will be advertised though.
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JayMac
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« Reply #62 on: March 06, 2013, 10:29:27 » |
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Where do I send my CV?   |
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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ChrisB
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« Reply #63 on: March 06, 2013, 10:40:50 » |
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I guesss the post will go on First's jobs site?....:-)
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ChrisB
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« Reply #64 on: April 12, 2013, 11:14:29 » |
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From FastLine.... Ben Rule to join First Great Western as Operations Director
I am delighted to be able to tell you that Ben Rule will be joining First Great Western
as Operations Director. A start date will be confirmed soon.
Ben has more than 15 years experience in the railway industry ranging from
signalling, operations and project roles at Network Rail, being an Inspector at the
Rail Accident Investigation Branch through to becoming Deputy Operations Director
at National Express East Anglia. As Deputy Operations Director he was initially
responsible for the management of performance, train planning and Control before
taking responsibility for traincrew.
More recently Ben has been leading the strategic input for Operations as part of the
National Express rail franchise bid team.
I am sure you will all want to join me in welcoming him to the First Great Western
team. Ben^s knowledge and understanding of the railway industry, in particular in
relation to day-to-day operations and performance and how that impacts our
customers, will be invaluable in tackling the customer service, infrastructure and
project challenges we face as a company.
Andy Mellors
Deputy Managing Director
and Engineering Director |
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GBM
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« Reply #65 on: April 12, 2013, 17:07:56 » |
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As an outsider -
More recently Ben has been leading the strategic input for Operations as part of the
National Express rail franchise bid team.
Take out key players from the opposition?
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Personal opinion only. Writings not representative of any union, collective, management or employer. (Think that absolves me...........)  |
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JayMac
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« Reply #66 on: April 12, 2013, 19:22:55 » |
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That National Express Rail Franchise Bid Team was headed up by Elaine Holt who has also moved on to pastures new, or should that be nouveaux p^turages? I wonder if National Express are giving up on UK▸ Rail, or have just decided not to bother with a franchise bid team now that it's known that there are no franchises to bid on for a couple of years. Except the East Coast franchise of course, but it would take some serious chutzpah for National Express to bid for that one! |
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."
- Sir Terry Pratchett.
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The SprinterMeister
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« Reply #67 on: May 16, 2013, 14:19:33 » |
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As an outsider -
More recently Ben has been leading the strategic input for Operations as part of the
National Express rail franchise bid team.
Take out key players from the opposition?
Not sure how correct the information is but I am told that Kevin Gale is now fairly high up in the National Express coach business. Having just had a quick look at LinkedIn, it seems he is now operations director at National Express. |
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Trundling gently round the SW
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Cornish Traveller
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« Reply #69 on: May 18, 2013, 19:57:15 » |
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e  He was regarded as a complete *&$$ at NXEA▸ ........ good luck ! (hope he don`t rub up FGW▸ train crew the wrong way) |
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chrisr_75
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« Reply #70 on: June 28, 2013, 12:37:07 » |
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Afternoon folks,
Can anyone help me with a name and postal address and/or email address for the current FGW▸ customer services director? They don't appear to make that persons details readily available on the website for some reason...
Please feel free to pm me if it's info that can't be shared in the public domain,
Thanks!
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the void
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« Reply #71 on: June 28, 2013, 12:52:43 » |
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There is no Director of Customer Services. It was decided a number of years ago to make 'customer services' the responsibilty of all directorates. The reasoning being that having a specific directorate meant that anyone working under another directorate could argue that customer services wasn't their responsibility, when actually it is everyones.
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chrisr_75
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« Reply #72 on: June 28, 2013, 13:00:46 » |
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Interesting...who would therefore be the best addressee (ie, the most likely to provide a considered response) for a complaint following a number of particularly disagreeable experiences on Paddington to South Wales services?
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ChrisB
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« Reply #73 on: June 28, 2013, 13:03:17 » |
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Mark Hopwood....he reads everything addressed to him
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chrisr_75
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« Reply #74 on: June 28, 2013, 13:14:51 » |
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Excellent! Is he based in the Swindon offices? And as for email addresses am I correct in saying that they are formatted <firstname>.<lastname>@firstgroup.com ?
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