"If you've got a question about how this forum's running, or a problem with how you're using it, please ask in this section". Which is all well and good to say, except if the question is about problems you're having with logging in to the forum in the first place, or posting / sending messages.
If you are logged in and able to post, that's far and away the best way to get help. Should you want to raise (our of the public view) a matter that relates to a current thread, you can use the "Notify" button that reaches all the moderators, so that the next one around can deal with the matter. Or of course you can send a private message to any moderator / admin / member of your choice - but if your 'chosen one' happens to be working in Newry for the week, you may have to wait for an answer.
If you aren't able to log in or post or send a personal message, have a look through the standard answers that are posted around here ... the most common problems (and they are shared by many forums) are:
a) If you have an AOL account, you'll probably need to copy and paste the link from the email you'll have received when you registered into your browser to proceed
b) If you need to log in, there are some circumstances in which the "you got it wrong - try again" box will not work. Start again from the home page at:
http://www.firstgreatwestern.info/coffeeshop/index.phpand enter your user name and password into the boxes under "Welcome Guest ..."
c) If you have only just signed up, or have emailed one of the administrators because the automated password reminder system isn't sufficient to clear the problem, you may simply need to be patient. Authorising and sorting out such access issues is a manual process.
Finally,
If you're still not able to access the forum sufficiently to post or send a personal message to ask for assisitance, you're welcome to send me an email. My email address is
graham@wellho.net and I have taken a calculated decision to make it publicly available. It provides a route of last resort - a safety net, if you like - when the other options aren't appropriate / available to you.
If you email, please give me time to answer - I'm away from time to time, and I even when I'm back, I may need to check with the rest of the moderator team if a new issue has been raised. If there's likely to be a significant delay due to this, I will of course let you know.
