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Author Topic: Great Western Railway: on-board catering, buffets, Travelling Chef, Pullman - ongoing discussion  (Read 633013 times)
Chris from Nailsea
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« Reply #450 on: November 14, 2013, 21:56:59 »

You need to contact First Great Western's customer experience manager Jo Elliot, then: good luck with that.  Wink
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William Huskisson MP (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
bobm
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« Reply #451 on: November 14, 2013, 22:41:02 »

I'd hesitate to contact anyone with a job title like that!
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ChrisB
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« Reply #452 on: November 15, 2013, 10:29:13 »

fyi, I think the quality of the pork pie has dropped quite noticeably since they started selling it - the last one I had did contain rather a lot of gristly meat.....not good for ^4
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broadgage
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« Reply #453 on: November 17, 2013, 14:32:29 »

Christmas is approaching !
Any choice of roast turkey ? or beef Wellington ? or Christmas pudding in the Pullman, IIRC (if I recall/remember/read correctly) these used to be offered.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU (Diesel Multiple Unit) is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
bobm
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« Reply #454 on: November 17, 2013, 15:37:05 »

I have asked but I think the answer is likely to be no.
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broadgage
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« Reply #455 on: November 17, 2013, 16:05:26 »

I have asked but I think the answer is likely to be no.

I suppose then that I will have to subsist on smoked salmon and fillet steak.
Both of which are most enjoyable, but a change for Christmas would have been nice.

Presumably the Pullman will be available as normal on Friday December 20 ?
And also on Monday January 6 ?
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU (Diesel Multiple Unit) is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
JayMac
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« Reply #456 on: November 17, 2013, 20:01:20 »

I learnt today, in conversation with a couple of the chefs, that the 'Sweet Indulgence' desserts are no longer available on the Travelling Chef menu. This is due to poor sales. Just my luck that today was the day I quite fancied a bit of apple pie and clotted cream.

I do think though, if management are going to make menu changes, they should ensure that all publicly available information reflects the changes when they are made. TC(resolve) menu cards at the buffet counter and on 1st Class trolleys, the FGW (First Great Western) website, and Volo TV screens, all still advertise the 'Sweet Indulgence' desserts.  Roll Eyes

After raising this issue with FGW via Facebook today, I have been told that menus will be updated by 2nd December to reflect recent changes to both the Travelling Chef and buffet fare. My disappointment at not being able to order some Apple Pie and Clotted Cream recently has been ameliorated somewhat by the offer of a ^10 Catering Voucher.  Grin

Another forum member hi-jacked ( Tongue) my FGW Facebook post to enquire about another Travelling Chef item that is no longer available. He also received an explanation and the offer of a voucher.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

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bobm
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« Reply #457 on: November 17, 2013, 21:35:17 »

I have asked but I think the answer is likely to be no.

I suppose then that I will have to subsist on smoked salmon and fillet steak.
Both of which are most enjoyable, but a change for Christmas would have been nice.

Presumably the Pullman will be available as normal on Friday December 20 ?
And also on Monday January 6 ?

Based on last year I would say the 20th is probably safe but the 6th less so.

The trains were very heavily loaded this year after New Year and it wouldn't have been practical to try to clear coach F on the 12:01 (10:00 ex Penzance) to lay up.  I will see what I can find out when I travel tomorrow.
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Chris from Nailsea
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« Reply #458 on: November 17, 2013, 23:16:27 »

Another forum member hi-jacked ( Tongue) my FGW (First Great Western) Facebook post ...

Whoever would do such a dastardly thing??  Shocked Roll Eyes Grin
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William Huskisson MP (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
bobm
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« Reply #459 on: November 18, 2013, 21:42:06 »

I have asked but I think the answer is likely to be no.

I suppose then that I will have to subsist on smoked salmon and fillet steak.
Both of which are most enjoyable, but a change for Christmas would have been nice.

Presumably the Pullman will be available as normal on Friday December 20 ?
And also on Monday January 6 ?

The last Pullmans before Christmas will indeed be on Friday December 20th.   The plan is that they should resume on Monday 6th.  I still remain sceptical based on this year's experience. 
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thetrout
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« Reply #460 on: November 19, 2013, 17:26:20 »

Another forum member hi-jacked ( Tongue) my FGW (First Great Western) Facebook post ...

Whoever would do such a dastardly thing??  Shocked Roll Eyes Grin



I couldn't possibly comment.......... Grin Cheesy Tongue Wink
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Grin Grin Grin Grin
JayMac
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« Reply #461 on: December 02, 2013, 22:40:54 »

I learnt today, in conversation with a couple of the chefs, that the 'Sweet Indulgence' desserts are no longer available on the Travelling Chef menu. This is due to poor sales. Just my luck that today was the day I quite fancied a bit of apple pie and clotted cream.

I do think though, if management are going to make menu changes, they should ensure that all publicly available information reflects the changes when they are made. TC(resolve) menu cards at the buffet counter and on 1st Class trolleys, the FGW (First Great Western) website, and Volo TV screens, all still advertise the 'Sweet Indulgence' desserts.  Roll Eyes

After raising this issue with FGW via Facebook today, I have been told that menus will be updated by 2nd December to reflect recent changes to both the Travelling Chef and buffet fare. My disappointment at not being able to order some Apple Pie and Clotted Cream recently has been ameliorated somewhat by the offer of a ^10 Catering Voucher.  Grin

Another forum member hi-jacked ( Tongue) my FGW Facebook post to enquire about another Travelling Chef item that is no longer available. He also received an explanation and the offer of a voucher.

Double-quoting myself. Apologies.

I note that the website TC menu hasn't been updated. Can't speak for the on board ones though. If I'm on a TC service later this week, I'll check.

Also, not got my promised catering voucher. The other person who hijacked( Tongue) my FGW Facebook thread got his within a week.

bignosemac sad.  Cry
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

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higthomas
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« Reply #462 on: December 09, 2013, 15:46:24 »

I have just noticed on the new timetable, valid from today, that Bristol seems to have lost its travelling chef services from London at 9:30 and 10:30, and one service to south Wales has changed from 8:45 to 9:15. This is not reflected though ton the Travelling chef page of their website and was wondering whether anyone could shed some light on the matter.
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ChrisB
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« Reply #463 on: December 09, 2013, 15:48:45 »

I suspect the TT is correct, and the website needs updating
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Chris from Nailsea
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« Reply #464 on: December 09, 2013, 16:49:29 »

Thanks for posting that interesting point, higthomas - and welcome to the Coffee Shop forum. Smiley
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William Huskisson MP (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

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As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
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