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Author Topic: Great Western Railway: on-board catering, buffets, Travelling Chef, Pullman - ongoing discussion  (Read 471761 times)
bobm
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« Reply #1530 on: May 11, 2020, 05:44:47 pm »

Seeing as this is a catering thread I would add that the majority of staff (but agreed not all) believe the IET kitchens to be better and more reliable that the HSTs.
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« Reply #1531 on: May 25, 2020, 05:45:31 pm »

I don’t think it got a mention here, but according to RAIL magazine, GWR donated on-board catering supplies, not needed due to the crisis, worth almost Ł10000 to good causes, including hospitals and food banks.
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TaplowGreen
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« Reply #1532 on: May 25, 2020, 09:09:41 pm »

Seeing as this is a catering thread I would add that the majority of staff (but agreed not all) believe the IET kitchens to be better and more reliable that the HSTs.

.......you just know a certain someone won't be able to resist.......😉
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broadgage
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« Reply #1533 on: May 25, 2020, 10:36:32 pm »

Seeing as this is a catering thread I would add that the majority of staff (but agreed not all) believe the IET kitchens to be better and more reliable that the HSTs.

.......you just know a certain someone won't be able to resist.......😉

I have no objection to IET kitchens, and would defer to the views of the experienced Pullman crews. If the majority of such staff consider the new kitchens to be an improvement, then they are the experts and I respect their views.
However splendid the kitchens are, that does not justify the absence of buffets, the hard seats, and the frequent short trains.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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« Reply #1534 on: June 07, 2020, 12:35:52 am »

A catering update:

"We're working on catering. We very much hope to get a catering offer back onto trains as soon as possible. Several factors dictate this; Firstly, we have to devise a safe method of providing catering to customers on the train. Secondly, we have to know that customers are going to be on trains in reasonable numbers and that they want some catering during their journey. We also have to get our supply chain back up and running if we are to provide any catering.

Our plan at this point is to work through all those factors and to trial some services when the time is right to gradually build up the business again and eventually get back to a full service as we were before COVID-19.

This is one of the many discussions taking place nationally with Train Operating Companies, the Trade Unions and within GWR we're doing some modelling to ascertain potential demand. There are lots of practical considerations which need to be looked at and safety remains our top priority. We'll keep colleagues updated as the situation progresses."
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« Reply #1535 on: June 07, 2020, 09:52:05 am »

A catering update:

"We're working on catering. We very much hope to get a catering offer back onto trains as soon as possible. Several factors dictate this; Firstly, we have to devise a safe method of providing catering to customers on the train. Secondly, we have to know that customers are going to be on trains in reasonable numbers and that they want some catering during their journey. We also have to get our supply chain back up and running if we are to provide any catering.

Our plan at this point is to work through all those factors and to trial some services when the time is right to gradually build up the business again and eventually get back to a full service as we were before COVID-19.

This is one of the many discussions taking place nationally with Train Operating Companies, the Trade Unions and within GWR we're doing some modelling to ascertain potential demand. There are lots of practical considerations which need to be looked at and safety remains our top priority. We'll keep colleagues updated as the situation progresses."

My bolding........... incoming............. Grin
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broadgage
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« Reply #1536 on: June 07, 2020, 01:37:33 pm »

How about a buffet counter ! with a plastic screen to protect staff and customers from each other, and hand washing facilities for the staff, and alcohol hand sanitiser for the customers.
Well ventilated with the fresh air being filtered.
Place this facility between first and standard class in order that each may use it.

With careful planning the risks to staff and customers would be no worse than those prevailing in supermarkets, take away food outlets, off licences and the like.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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« Reply #1537 on: June 07, 2020, 02:35:58 pm »

Wouldn't that encourage passengers to walk through carriages unnecessarily, breaking social distancing guidelines?  Wink
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broadgage
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« Reply #1538 on: June 07, 2020, 03:51:50 pm »

No worse then hunting for the static trolley, and repeating the exercise in case it has come out of hiding later in the journey.
No worse than a mobile trolley that has to go past everyone.
And some movement along a train is unavoidable if customers are to use the toilets, stow cycles, look for their reserved seats, or look for vacant seats, and alight at short platforms.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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« Reply #1539 on: June 07, 2020, 03:59:12 pm »

It is of course rather a moot point, as there is no buffet counter and not likely to be one.
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« Reply #1540 on: June 07, 2020, 04:19:03 pm »

I was hoping that by September things would largely be back to normal, possibly with social distancing on public transport lasting into early next year, With the current protesting I don't know right now.  Hopefully some form of catering will be available towards the end of the year, but I cannot see much changing until 2021.
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« Reply #1541 on: June 08, 2020, 09:01:09 am »

I would hazard a guess that customer hosts will start off doing ‘guardian angel’ duties through the train, and catering will be slowly introduced alongside those duties when passenger numbers make it worthwhile, before (hopefully) we get back to normal and social distancing becomes less of a pressing issue.
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« Reply #1542 on: June 08, 2020, 12:03:28 pm »

I was hoping that by September things would largely be back to normal, possibly with social distancing on public transport lasting into early next year, With the current protesting I don't know right now.  Hopefully some form of catering will be available towards the end of the year, but I cannot see much changing until 2021.
Somewhat off topic, but what is it actually like 'out there' on the trains? I've not even been as far as Reading, let alone London (which seems a distant memory) since early March. Previously I was in London 4-5 days a week more or less for 20+ years. My department don't foresee even a review on any movement until the end of Q3, my season ticket is long since cashed in.
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« Reply #1543 on: June 08, 2020, 12:51:28 pm »

Mostly empty.  A slight uptick on commuter services in recent weeks, but anything long distance remains virtually deserted.  Next Monday when the shops open will probably see a further increase, but still I would expect long distance journeys to be very minimal.
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« Reply #1544 on: June 08, 2020, 05:00:16 pm »

Wasn’t a TOC trialing ordering food using an app where payment would be taken at the time of order with the food and drink delivered to you at seat. Maybe XC.

That could be a good solution.
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