Andrew Haines interview - reliabiity and cascading trains

[whole diary]

[12hoursunday]

They are also in 2+3 config so more seats

The re-furb FGW^▸ (First Great Western) 150s are supposed to be coming back as a 3+2 seating configuration. OK if you aint a lard ass and have to take 1 and a 1/2 of the seating arrangement!!

[martyjon]

I note your comments Grahame but does a "new broom" spring to mind.

The performance in the last three days of this past working week has been so abysmal, no doubt as a result of the FGW^▸ (First Great Western) front line staff being so de-motivated, it would seem that the wrapping hasnt yet been removed from the broom whilst the shop floor is getting dirtier every day.

[grahame]

I note your comments Grahame but does a "new broom" spring to mind.

It does.   I also know that I have spung into situations in the past - jumped straight in and got my hands dirty when in hindsight just a short evaluation of the situation would have lead me to much more effective actions.

I'm sure that Andrew Haines is a far better operator than I am, and so he's not rushed right on in to oil the squeakist wheels first as I woudl have been so tempted to do!

[vacman]

On reading the staff newsletter today it would appear that Andrew Haines speaks a lot of sense, lets hope he will turn things around! Firstly he needs to sort out us demoralised staff, when the staff are on side then maybe things will go smother.

[Timmer]

On reading the staff newsletter today it would appear that Andrew Haines speaks a lot of sense, lets hope he will turn things around! Firstly he needs to sort out us demoralised staff, when the staff are on side then maybe things will go smother.

If I was him that would be the best place to start. Because you guys are on the frontline you've had to put up with a lot of c**p because of management and Dft decisions. He needs to demonstrate that he is on the same side as you and wants to make this work for the benefit of everyone and that his words are not just spin which I dont think they are. His track record (no pun intended) in turning SWT^▸ (South West Trains) into one of the best franchises (maybe not as good as it was BTW^▸ (by the way)) shows he knows what he is doing but realises what one heck of a challenge he has with turning this company around. I hope he does and it looks like he is a safe pair of hands. Time will tell of course.