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Great Western Coffee Shop > Journey by Journey > Thames Valley Branches > shocking lack of customer service- still in shock!
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Author Topic: shocking lack of customer service- still in shock!  (Read 23962 times)
Btline
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« Reply #45 on: September 09, 2010, 21:40:33 »
Ok, will do. That guard deserves a prize or at least a pat on the back!
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SDS
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« Reply #46 on: September 09, 2010, 23:08:02 »
The delay mins caused by a TM‡(resolve)/Guard waiting for police assistance in the circumstances the OP▸ (Original Poster / topic starter) has posted would be coded as one of the following:

VA Disorder/drunks/trespass etc
VE Ticket irregularities/refusals to pay
VG Police searching train

These codes are passenger charter excludable, i.e. The TOC▸ (Train Operating Company) is under no obligation to give you any compensation for these delays.
The delay mins are also classed as misc and as such no cost is attributed to any TOC. However if every train is late because of a V code then NR» (Network Rail - home page) start to get a bit narky.

p.s. if anyone's interested there is a 107 page document explaining delay attribution. Ideal for those nights you need to get to sleep.
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I do not work for FGW▸ (First Great Western) and posts should not be assumed and do not imply they are statements, unless explicitly stated that they are, from any TOC▸ (Train Operating Company) including First Great Western.
JayMac
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« Reply #47 on: September 09, 2010, 23:31:17 »
Should point out that it is some TOCs▸ (Train Operating Company) that are under no obligation to give any compensation. FGW▸ (First Great Western) are one of the few remaining TOCs that do not have a Delay/Repay scheme. This will change when the franchise is renewed.
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"Build a man a fire and he'll be warm for the rest of the day. Set a man on fire and he'll be warm for the rest of his life."

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inspector_blakey
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« Reply #48 on: September 10, 2010, 02:52:48 »
Quote from: SDS pad on September 09, 2010, 23:08:02
p.s. if anyone's interested there is a 107 page document explaining delay attribution. Ideal for those nights you need to get to sleep.

Been suffering from a bit of insomnia recently, can you get it from HMSO  Grin
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Chris from Nailsea
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« Reply #49 on: September 10, 2010, 02:59:41 »
Joke not, oh ye of little faith!

You can get the current 112 page version - published, rather bizarrely, on 19 September 2010 Huh - from the Network Rail website

CfN. zzzzzzzzzzzzzz  Tongue
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William Huskisson MP▸ (Member of Parliament) was the first person to be killed by a train while crossing the tracks, in 1830.  Many more have died in the same way since then.  Don't take a chance: stop, look, listen.

"Level crossings are safe, unless they are used in an unsafe manner."  Discuss.
SDS
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« Reply #50 on: September 10, 2010, 11:39:34 »
Oh great a new document to print off and browse, to see if anythings changed.
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