Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 09:55 29 Mar 2024
* Bus plunges off South Africa bridge, killing 45
* Easter getaway begins with flood alerts in place
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Mar (1913)
Foundation of National Union or Railwaymen (*)

Train RunningCancelled
09:00 Gatwick Airport to Reading
09:46 Westbury to Swindon
09:54 Bedwyn to Newbury
10:22 Newbury to Bedwyn
10:55 Bedwyn to Newbury
11:05 Swindon to Westbury
11:29 Newbury to Bedwyn
11:57 Bedwyn to Newbury
12:17 Westbury to Swindon
12:52 Bedwyn to Newbury
13:15 Swindon to Westbury
14:19 Westbury to Swindon
15:14 Swindon to Westbury
16:23 Westbury to Swindon
17:36 Swindon to Westbury
18:37 Westbury to Swindon
20:13 Swindon to Westbury
21:16 Westbury to Swindon
22:30 Swindon to Westbury
Short Run
06:37 Plymouth to London Paddington
07:03 London Paddington to Paignton
08:35 Plymouth to London Paddington
09:30 Weymouth to Gloucester
09:37 London Paddington to Paignton
10:35 London Paddington to Exeter St Davids
Delayed
05:03 Penzance to London Paddington
06:05 Penzance to London Paddington
07:10 Penzance to London Paddington
08:03 London Paddington to Penzance
08:15 Penzance to London Paddington
09:04 London Paddington to Plymouth
09:45 Bristol Temple Meads to Salisbury
10:04 London Paddington to Penzance
11:03 London Paddington to Plymouth
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 29, 2024, 10:14:48 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[149] Infrastructure problems in Thames Valley causing disruption el...
[64] would you like your own LIVE train station departure board?
[59] West Wiltshire Bus Changes April 2024
[58] Reversing Beeching - bring heritage and freight lines into the...
[52] Return of the BRUTE?
[36] 2024 - Service update and amendment log, Swindon <-> Westbury...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Wrong ticket issued - question and answer  (Read 4147 times)
grahame
Administrator
Hero Member
*****
Posts: 40691



View Profile WWW Email
« on: February 09, 2007, 06:20:03 »

Written by myself on 17th January, web site to FGW (First Great Western) Customer service:

My wife and I travelled up to London with FGW yesterday evening from Chippenham. Ticket trouble (wrong ticket issues - 2 saver singles at 41 pound each rather than returns at 42).

Conductor on train says "go to ticket office to get it sorted at Paddington". Excess fares clerk says "Can't do that here" and lets me out through the
barrier, directing me to the ticket office. Seated behind bullet proof glass (I wonder why?), ticket clerk says "Too late - you've used it" and I've no option but to spend more money to get home.

Frankly, I feel cheated by FGW.

Can we put this right / get a refund of the excess money paid?

Response email, timed at 05:43 this morning (9th February)

Dear Mr Graham

Thank you for contacting us. I was concerned to hear that your journey was not as pleasant as it should have been as a result of a different ticket being issued than the one you asked for.

However I am unable to offer any compensation as the National Conditions of Carriage does specify that it is the customer^s responsibility to check that the correct tickets have been issued. It is also the customer^s responsibility to check travel restrictions beforehand so that the service they use is relevant to the ticket they have purchased (this is written on the front of the ticket). In these situations it is possible to obtain a refund from the station where you purchased the tickets but i regret that this can only happen if the tickets are unused. I regret that on this occasion this is not possible and i apologise for the inconvenience caused.

Thank you for bringing this matter to my attention, and I am sorry I cannot
be of further assistance.

Yours sincerely

Tara Francis
Customer Service Advisor
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page