Thank You FGW customer Services

[basset44]

A Big Thank You,
I would like to praise FGW customer service at Paddington last night, we arrived at 19.10 to catch the 19.31 to BTM change at Swindon for the 20.44 to Cardiff. Cheapest split advance tickets bought back on 5th July.
We noticed that the train times had changed the Cardiff train was leaving at 19.29 and BTM leaving at 19.33.  We explained this and the Customer service person endorsed our tickets to travel on the 19.29 to Cardiff.   A Big Thank You
So we upgrade to FC and this brings me on to the second praise, We had travelled from Koln to St Pancras by ICE and Eurostar with the special offer from DB Bahn of about 205 Euros for 2 FC with seat reservations.
Can I just personally express that FGW First class knocks spots of both the ICE and Eurostar we felt most comfortable on the FGW train

Basset

[SDS pad]

You should write or email customer services saying the same thing. Sometimes the staff member mentioned will get a pat on the back from the manager.
Plus Customer Services are always getting complaints, so it will be different!

[johoare]

I agree.. I always email Customer services with good things too.. Sadly it doesn't happen that often.. (and by good things I don't mean a normal service  )..