Ok, my money's worth
When I have a ticket, I do expect a good service, or for that matter - a service BUT I HAVE NOT and WILL NOT EVER shout/abuse/attack/threaten a staff member, because something has gone wrong, to be honest, if you travelling causes you to do that, then you should really take the car! I look at it from the guards viewpoint if on a full and standing train and say to myself "Do I really think he wants to be in this situation" to which the answer is no, so why blame/take it out on him.
Anyone who encourages people to blame the frontline staff should be shot!
Can anyone give me examples of when either I Hate
FGW▸ or Economy Klaus have called for attacks or threats to be made on FGW staff?
Extract from the latest I Hate FGW post (link below) :
http://ihatefirstgreatwestern.blogspot.com/2007/11/we-are-not-amused-but-not-so-angry.html"2) Getting the full picture - My gratitude to those members of FGW staff who have made such an effort to explain to us why the trains are late, overcrowded and cancelled. Two have even set up their own blogs for the purpose, which is marvellous. It's so much easier to cope with delays if you understand why they happen, even if you don't have much sympathy at the time.
3) Having someone to talk to - Thanks to everyone who takes part in this blog on a regular basis. I find that it's very hard to explain to a non-commuter how awful things are sometimes - people either assume I'm a scary aggressive person, for wanting to give out badges with the word "hate" on them, or just switch off once I start relaying my morning commute to them, blow by blow. It's good to share, even if we're only sharing the need to have a good whinge."
