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Author Topic: passengers overcharged  (Read 9466 times)
bigdaz
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« on: October 23, 2011, 07:17:32 pm »

http://www.bbc.co.uk/news/uk-england-berkshire-15422629
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bobm
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« Reply #1 on: October 23, 2011, 07:20:52 pm »

From link
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"We apologise to any customers who have been affected by this, and urge them to contact our customer service centre for a full refund."


Problem is how do you prove it.  Both stations are gated so the machines would have retained any tickets.
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devon_metro
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« Reply #2 on: October 23, 2011, 07:40:50 pm »

I'm sure most people won't get too hung up on 40p. Bet most people are season ticket holders that make regular journeys.
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bignosemac
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« Reply #3 on: October 23, 2011, 08:14:05 pm »

Would this machine not be one that was owned and operated by South West Trains?

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http://www.templecombevillage.uk/station.html

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bobm
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« Reply #4 on: October 23, 2011, 08:16:20 pm »

Is there a SWT (South West Trains) machine at Reading?
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bignosemac
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« Reply #5 on: October 23, 2011, 08:20:09 pm »

The problem was at Basingstoke.
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bobm
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« Reply #6 on: October 23, 2011, 08:22:08 pm »

Amazing.  I read the article twice and still saw it as "at Reading".
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6 OF 2 redundant adjunct of unimatrix 01
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« Reply #7 on: October 23, 2011, 09:03:39 pm »

It does say reading
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bignosemac
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« Reply #8 on: October 23, 2011, 09:09:53 pm »

 Roll Eyes
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Passengers buying tickets to Reading at Basingstoke station....
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LiskeardRich
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« Reply #9 on: October 24, 2011, 02:21:17 am »

Yes SWTs (South West Trains) ticket machine was at fault in this instance. Poor research by the bbc.
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inspector_blakey
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« Reply #10 on: October 24, 2011, 04:14:59 pm »

Does seem odd that in that article FGW (First Great Western) appears to be doing the "sackcloth and ashes" for what looks like SWT (South West Trains)'s mistake. Would have thought that more people are likely to use XC than FGW for BSK (Brake Standard Corridor (carriage))-RDG(resolve) journeys anyway given the faster journey time and greater frequency...
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« Reply #11 on: October 24, 2011, 04:19:15 pm »

many apologies it does indeed say that ! ... the article wasn't very clear was it !!
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bobm
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« Reply #12 on: October 24, 2011, 04:39:22 pm »

Does seem odd that in that article FGW (First Great Western) appears to be doing the "sackcloth and ashes" for what looks like SWT (South West Trains)'s mistake. Would have thought that more people are likely to use XC than FGW for BSK (Brake Standard Corridor (carriage))-RDG(resolve) journeys anyway given the faster journey time and greater frequency...

It is a bit like Readfing to Wokingham - if you turn up and there is an all stations train about to leave you will catch it because even if there is a non stop service leaving soon after it isnt going to overtake the all stations.

many apologies it does indeed say that ! ... the article wasn't very clear was it !!

Glad I wasnt the only one!
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paul7575
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« Reply #13 on: October 24, 2011, 05:30:00 pm »

Does seem odd that in that article FGW (First Great Western) appears to be doing the "sackcloth and ashes" for what looks like SWT (South West Trains)'s mistake. Would have thought that more people are likely to use XC than FGW for BSK (Brake Standard Corridor (carriage))-RDG(resolve) journeys anyway given the faster journey time and greater frequency...

It isn't necessarily SWT though.  AIUI (as I understand it) all the fares systems use the same original database to load up their machines, so everyone's version of Basingstoke - Reading should be identical, whether bought from a TVM (Ticket Vending Machine) or a ticket office? 

I wouldn't expect someone in an SWT back office somewhere is loading FGW fares one by one and making a typo, surely it's more automated than that?

Paul
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« Reply #14 on: October 24, 2011, 06:55:49 pm »

or as they are all updated online maybe the machines update failed to install due to network issues
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