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Great Western Coffee Shop > Journey by Journey > Thames Valley Branches > passengers overcharged
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Author Topic: passengers overcharged  (Read 11225 times)
bigdaz
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« on: October 23, 2011, 19:17:32 »
http://www.bbc.co.uk/news/uk-england-berkshire-15422629
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bobm
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« Reply #1 on: October 23, 2011, 19:20:52 »
From link
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"We apologise to any customers who have been affected by this, and urge them to contact our customer service centre for a full refund."


Problem is how do you prove it.  Both stations are gated so the machines would have retained any tickets.
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devon_metro
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« Reply #2 on: October 23, 2011, 19:40:50 »
I'm sure most people won't get too hung up on 40p. Bet most people are season ticket holders that make regular journeys.
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JayMac
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« Reply #3 on: October 23, 2011, 20:14:05 »
Would this machine not be one that was owned and operated by South West Trains?
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bobm
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« Reply #4 on: October 23, 2011, 20:16:20 »
Is there a SWT▸ (South West Trains) machine at Reading?
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JayMac
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« Reply #5 on: October 23, 2011, 20:20:09 »
The problem was at Basingstoke.
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bobm
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« Reply #6 on: October 23, 2011, 20:22:08 »
Amazing.  I read the article twice and still saw it as "at Reading".
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6 OF 2 redundant adjunct of unimatrix 01
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« Reply #7 on: October 23, 2011, 21:03:39 »
It does say reading
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JayMac
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« Reply #8 on: October 23, 2011, 21:09:53 »
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Passengers buying tickets to Reading at Basingstoke station....
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LiskeardRich
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« Reply #9 on: October 24, 2011, 02:21:17 »
Yes SWTs▸ (South West Trains) ticket machine was at fault in this instance. Poor research by the bbc.
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inspector_blakey
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« Reply #10 on: October 24, 2011, 16:14:59 »
Does seem odd that in that article FGW▸ (First Great Western) appears to be doing the "sackcloth and ashes" for what looks like SWT▸ (South West Trains)'s mistake. Would have thought that more people are likely to use XC▸ (Cross Country Trains (franchise)) than FGW for BSK▸ (Brake Standard Corridor (carriage))-RDG‡(resolve) journeys anyway given the faster journey time and greater frequency...
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« Reply #11 on: October 24, 2011, 16:19:15 »
many apologies it does indeed say that ! ... the article wasn't very clear was it !!
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bobm
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« Reply #12 on: October 24, 2011, 16:39:22 »
Quote from: inspector_blakey on October 24, 2011, 16:14:59
Does seem odd that in that article FGW▸ (First Great Western) appears to be doing the "sackcloth and ashes" for what looks like SWT▸ (South West Trains)'s mistake. Would have thought that more people are likely to use XC▸ (Cross Country Trains (franchise)) than FGW for BSK▸ (Brake Standard Corridor (carriage))-RDG‡(resolve) journeys anyway given the faster journey time and greater frequency...

It is a bit like Readfing to Wokingham - if you turn up and there is an all stations train about to leave you will catch it because even if there is a non stop service leaving soon after it isnt going to overtake the all stations.

Quote from: relex109 on October 24, 2011, 16:19:15
many apologies it does indeed say that ! ... the article wasn't very clear was it !!

Glad I wasnt the only one!
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paul7575
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« Reply #13 on: October 24, 2011, 17:30:00 »
Quote from: inspector_blakey on October 24, 2011, 16:14:59
Does seem odd that in that article FGW▸ (First Great Western) appears to be doing the "sackcloth and ashes" for what looks like SWT▸ (South West Trains)'s mistake. Would have thought that more people are likely to use XC▸ (Cross Country Trains (franchise)) than FGW for BSK▸ (Brake Standard Corridor (carriage))-RDG‡(resolve) journeys anyway given the faster journey time and greater frequency...

It isn't necessarily SWT though.  AIUI▸ (as I understand it) all the fares systems use the same original database to load up their machines, so everyone's version of Basingstoke - Reading should be identical, whether bought from a TVM▸ (Ticket Vending Machine) or a ticket office? 

I wouldn't expect someone in an SWT back office somewhere is loading FGW fares one by one and making a typo, surely it's more automated than that?

Paul
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« Reply #14 on: October 24, 2011, 18:55:49 »
or as they are all updated online maybe the machines update failed to install due to network issues
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