What a day we have had today. Tried to get the 0707 train this morning from Reading to Basingstoke. We got on, we then overheard the announcer on the station telling us that our train has now been cancelled. Then we were told to get off the train. Then nothing......
0730 still we have been told nothing, myself and three others went in search of the duty manager and requested replacement buses. Once she confirmed how long the obstruction was going to be on the line, she came back and confirmed that yes buses were on there way. When I asked how long, she stated about 15 - 30 mins. and we should listen out for announcements.
0745 No announcements and no signs that they even knew we were there! Chased the duty manager again, and she said buses any minute now and we should listen out.
0800 not announcement and no buses so went in search of her again. She is full of apologies and explained buses would not be there until 0900 at the earliest. Myself and three others (we had stuck together) did not feel this was acceptable, therefore she organized taxi. Arrived in Basingstoke 0915
!
Why is it not possable to keep us updated with the truth? Why do we have chase and extract inch by inch?