First have a reputation for pushing fares up, and for enforcing fare payments far more than other train operating companies. Picture - Chippenham station. The journey from Chippenham to London is one of the most expensive train journeys, lile for mile, anywhere in Europe. Car parking there is expensive too.I have to say - I agree with enforcing the payment of the correct fares - indeed it can be argued that a lack (for example) of ticket sales and fare collection on substitute bus services under the previous franchise lead to an underestimation of the numbers of travellers ...
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If THEY make a mistake, it's YOUR fault!
From a letter just received, when I complained abiout being sold a 41 pound single when I wanted a 42 pound return: "However I am unable to offer any compensation as the National Conditions of Carriage does specify that it is the customer’s responsibility to check that the correct tickets have been issued.
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