2023 - Train update and amendment log

grahame

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2023 - Train update and amendment log - Swindon <-> Westbury

« on: January 01, 2023, 07:30:29 »

1st January 2023 ... Cancellations:

10:44 Westbury to Swindon due 11:28
11:41 Swindon to Westbury due 12:21
14:21 Frome to Swindon due 15:23
15:44 Swindon to Frome due 16:38
16:43 Frome to Swindon due 17:34
17:44 Swindon to Salisbury due 18:55
19:29 Swindon to Westbury due 20:11
20:26 Westbury to Swindon due 21:08
21:25 Swindon to Westbury due 22:06

Quote

21:25 Swindon to Westbury due 22:06 will be cancelled.
This is due to a shortage of train crew.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR^▸ .com/DelayRepay

Other Train Service Updates:

11:01 Weymouth to Swindon due 13:28
13:41 Swindon to Weymouth due 15:50
18:24 Frome to Swindon due 19:17

Quote

13:41 Swindon to Weymouth due 15:50 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR.com/DelayRepay
Last Updated:01/01/2023 00:47

Real Time Trains shows 12 trains in the timetable (6 each way) on the Westbury to Swindon line, and the short term cancellations above list 12 trains - so that leaves the line (and Melksham, population 25,000) with no trains at all today.

No offer of alternative road transport.

"Via Melksham" tickets should be accepted / sold for travel via Bath Spa, since GWR are failing to provide the train service - a situation that has happened so often before that it's an official "thing" - though online ticket sales outlets have had difficulty with it.


« Last Edit: January 01, 2023, 07:37:48 by grahame »	Logged

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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #1 on: January 01, 2023, 08:39:11 »

We tend to get rather technical on the forum ... so here's a reminder from my feed (and I will put others up from time to time) that cancelled trains effect real people's daily lives. People will look for alternatives for a while, but there's a danger that they'll stick with the alternatives when they find them, or make radical changes that no longer involve using the train.

Quote

Massive favour, anyone can get me from melksham to chippenham train station after 4.30pm ( when i finish work)?

All train from Melksham have been cancelled but there's still some from Chippenham so ...

* No rail replacement buses are being provided by GWR^▸

* The regular public bus service from Melksham to Chippenham does not run (any) regular Sunday, let alone New Year's Day

* Taxi availability here is patchy at the best of times ... and taxi drivers will have all been busy last night / early this morning and will be off duty this afternoon.


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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #2 on: January 02, 2023, 06:11:02 »

Quote

05:17 Westbury to Swindon due 05:59

05:17 Westbury to Swindon due 05:59 has been cancelled.
This is due to a shortage of train crew.

Quote

06:11 Swindon to Southampton Central due 08:07

06:11 Swindon to Southampton Central due 08:07 will be started from Westbury.
It will no longer call at Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Still awaiting our first train at Melksham this year, then. No alternatives (replacement services) offered by GWR^▸ , only a suggestion that you can claim through delay/repay.


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ChrisB

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #3 on: January 02, 2023, 08:58:03 »

0910 to Westbury seems to (still) be running


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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #4 on: January 02, 2023, 09:13:36 »

Quote from: ChrisB on January 02, 2023, 08:58:03

0910 to Westbury seems to (still) be running

Yep - first northbound call of the year at 07:23 and first southbound call at about 09:10 (industry feed shows it a minute or so early).


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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #5 on: January 03, 2023, 06:30:22 »

From the "Tiger" feed linked from the top of forum pages

Quote

Departures from Melksham - Train info updated: 06:03
No GWR^▸ train services from this station today due to industrial action. Visit GWR.com\strike for more information & FAQs^▸ . Services will resume on Sunday 8 January, please check before you travel.

For all stations Swindon - Chippenham - Melksham - Trowbridge - Westbury, current boards:

The Melksham Departure Board's headline implies the following cancellations from the regular timetable:
3rd January 2023 - All 17 trains scheduled between Swindon and Westbury
4th January 2023 - All 17 trains scheduled between Swindon and Westbury
5th January 2023 - All 17 trains scheduled between Swindon and Westbury
6th January 2023 - All 17 trains scheduled between Swindon and Westbury
7th January 2023 - All 17 trains scheduled between Swindon and Westbury
There are 14 trains scheduled on 8th January 2023 (just checked / Real Time Trains)


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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #6 on: January 08, 2023, 10:43:09 »

Quote from: grahame on January 03, 2023, 06:30:22

There are 14 trains scheduled on 8th January 2023 (just checked / Real Time Trains)

Yup - sorta back - First train called at 08:36 this morning - though only running as far as Chippenham, with an onward rail replacement road transport service to Swindon. Similar changes to all trains all day. Full line was served by most services on 2nd - other than that and today, nothing else so far this year. We hope full service resumes tomorrow and I will be making a positive post elsewhere to let people know.

Four people joined the train at Melksham - very slim number, but bearing in mind it was only going one stop, that the GWR^▸ advise is off-putting (see quoted text below), and the service has not run to timetable any day yet this year, remarkably good. No-one got off, and the train was too dirty to get a good idea of how many people were on board just passing through.

Car park empty, cafe closed, advert on gate for Santa on 10th December. Ticket machine out of order, poster threatening penalty fares if you don't buy before you board. Engineering posters and A to Z poster up to date (in line with theory). Strike timetable poster on its last day, with no indication of what happens after 8th January even in footnotes. Current printed timetables available in racks and CRP^▸ train timetable on platform up to date with current theory. Bicycle shelter acrylic roof has new holes in it - looks like it has been vandalised. Station basically clean / no rubbish issue.

Quote

Alterations to services on all routes
Due to industrial action:
Train services running across the whole Great Western Railway network will be revised. Disruption is expected until the end of the day on 08/01/23.

Customer Advice
-
Following industrial action which took place between 3-7 January, trains will continue to be disrupted on Sunday 8 January.
-
There will be a reduced level of service throughout the day; a later start to services in the morning and some late-night services may be cancelled.


« Last Edit: January 08, 2023, 10:48:13 by grahame »	Logged

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ChrisB

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #7 on: January 08, 2023, 12:11:00 »

Was the Penalty Fares poster up to date with new Penalty though?


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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #8 on: January 08, 2023, 12:30:16 »

I "give up" ... (not really, if you are reading this, Mr GWR^▸ !)

Quote

14:20 Frome to Chippenham due 14:55
16:06 Chippenham to Frome due 16:48

16:06 Chippenham to Frome due 16:48 will be started from Westbury.
It will no longer call at Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.


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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #9 on: January 08, 2023, 12:41:34 »

Quote from: ChrisB on January 08, 2023, 12:11:00

Was the Penalty Fares poster up to date with new Penalty though?

Dunno - how am I supposed to tell?

Here is the notice - is it current??


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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #10 on: January 08, 2023, 14:11:11 »

Quote from: grahame on January 08, 2023, 12:41:34

Quote from: ChrisB on January 08, 2023, 12:11:00

Was the Penalty Fares poster up to date with new Penalty though?

Dunno - how am I supposed to tell?

Here is the notice - is it current??

Reading back on other threads,, it goes up "in January" but I don't know what date in January. So I don't know if the poster is up to date or not.

It has / or will go up from £20 OR the "full" (anytime?) single to £100, reduced to £50 if paid promptly, PLUS the single

So - if anyone attempts to defraud Melksham to Trowbridge (surely not!), what does it mean?
* Full fare (06:36 train, Monday to Friday) - £5.20
* Off peak (any other train) - £4.90
* Penalty fare until January 2023 - £20.00
* Penalty fare after January 2023 (but before March 2023) if paid promptly - £55.20
* Penalty fare after January 2023 (but before March 2023) if not paid promptly - £105.20

If an under-16 is issued with a penalty fare notice, is it a half fare child's one?


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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #11 on: January 09, 2023, 16:52:37 »

Quote

16:25 Westbury to Swindon due 17:08
17:36 Swindon to Westbury due 18:20

17:36 Swindon to Westbury due 18:20 will be cancelled.
This is due to a safety inspection of the track.


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Phil

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #12 on: January 09, 2023, 17:03:14 »

Quote from: grahame on January 09, 2023, 16:52:37

17:36 Swindon to Westbury due 18:20 will be cancelled.
This is due to a safety inspection of the track.

[/quote]

They've had a week to inspect the track while there were no b****y trains running! Grrrrr


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ChrisB

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #13 on: January 09, 2023, 17:06:20 »

Errrr….the inspection team were striking too


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grahame

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Re: 2023 - Train update and amendment log - Swindon <-> Westbury

« Reply #14 on: January 09, 2023, 17:15:28 »

Quote from: Phil on January 09, 2023, 17:03:14

Quote from: grahame on January 09, 2023, 16:52:37

17:36 Swindon to Westbury due 18:20 will be cancelled.
This is due to a safety inspection of the track.

They've had a week to inspect the track while there were no b****y trains running! Grrrrr

Quote from: ChrisB on January 09, 2023, 17:06:20

Errrr….the inspection team were striking too

Quote

Cancellations to services between Westbury and Swindon via Melksham

Due to a safety inspection of the track between Swindon and Chippenham the line towards Chippenham is blocked. Disruption is expected until 17:30 09/01.
Train services between Westbury and Swindon via Melksham may be cancelled or delayed by up to 30 minutes.

Customer Advice
Any customers travelling to / from Melksham this afternoon are advised to trigger one of the available help-points located on platform level for further assistance with your journey this afternoon. You can also contact one of our Social Media Specialists via Twitter handle @GWRhelp for further advice.

Replacement road transport services are conveying passengers from Melksham in both directions until further notice. Arrangements have been made for Great Western Railway rail tickets to be accepted for these journeys. We've requested some taxi's for any customers waiting at Melksham this afternoon. They haven't been confirmed yet but as soon as they are we shall advise accordingly.

Additional Information

Apologies to customers travelling between Swindon and Chippenham this afternoon. Following reports from a driver of a dip in the track in addition to a rough ride between Swindon and Chippenham, one of the lines have had to be closed by Network Rail as a safety precaution. This will cause delays and some diversions to services booked to run between these stations. Once Network Rail track staff have inspected the affected area of the track we will be able to provide further updates regarding the extent of the issue and time-scales.

We apologise for any inconvenience caused to your journey with us today.

On the positive side, the message is much improved over the standard one an it looks like replacements are being provided

Neutral - perhaps this can be more forgiven as it's not the usual "here we go again" message.

But negative - the 17:36 is the train that is supposed to run if at all possible and yet with a single line still open, someone still decided to can it or not even run it as far as Chippenham. Words are cheap ...


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