You mean to say that customers are struggling to use the Self-Service Machines?  As Victor would say... I don't belieeeve it... 

I often wonder how many people miss their train when the queue at Temple Meads is out of the ticket office (particularly around 8am). Of course there you don't have the option of boarding without a ticket, you just miss your train.

Groupsave?

Sounds like they've been taking lessons from the Post Office - I just love the "out of the door" queue when it's co-inciding pension day and car tax renewal day.

You weren't the lady behind me last December at Chippenham when I bought return tickets for a party of 80 ... total print run 160 tickets ... were you?


The other ticket type which (as far as I am aware) you cannot buy at machines is tickets that start from other stations.  For example, if I was going from Chippenham to London in the morning, but only returning as far as Didcot in the evening, I would want a Chippenham to Didcot single (do-able) and a Didcot to London return (not do-able from the machine at Chippenham, as far as I know).

Probably my odd travelling habits, but I'm forever doing slighhtly different out and back journeys with some fairly odd ticketing needs!

I wish the people who make these statements were in the real world, so you go through the train, one person says "I was waiting for 3 and a half minutes in the queue so can't get a penalty fare", you then get to someone else who was waiting 2 minutes so you have to Penalty fare them? people need to arrive at the station earlier, 3 minutes before a train is not time enough!

The machine nope, but any ticket office can do it!