Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
This site uses cookies - see [here] for details.
If you proceed, we will take that as your consent to accept cookies
Random Image
• Current Train Running • Road Report • Acronyms/Abbreviations • Station Comparator • Rail News • FGW co. site • Site Style 1 2 3 •
June 19, 2013, 02:40:08 AM *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Login Register  
First Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > Refunding tickets
Pages: [1]
« previous next »
  Print  
Author Topic: Refunding tickets  (Read 2447 times)
James158
Full Member
***
Posts: 99


View Profile
« on: June 15, 2010, 03:09:33 PM »
If your train is cancelled or delayed by over 60 minutes you are eligible to receive Rail Travel Vouchers to the full value of your train tickets.

Me and my mum went to Weymouth on Monday 10th May 2010 and the return train (20:21) was delayed by 64 mins due to signalling problems at Frome, so I wrote a fantastic letter and enclosed the train tickets and posted them to FGW.

They then sent us Rail Travel Vouchers to the value of £14.00 (the tickets cost £12.50)

A member of staff at BTM even arranged a taxi back home to Kingswood as we were 90mins late into BTM (arrived 00:15) and we missed our bus at 23:00.

FGW are so friendly and thoughtful when it comes to issue-ing Rail Travel Vouchers and ordering taxis for people who miss onward trains or buses.

Edited to remove name of staff member
« Last Edit: June 21, 2010, 06:55:10 PM by James158 » Logged
Brucey
Global Moderator
Hero Member
*****
Posts: 1559


View Profile WWW
« Reply #1 on: September 01, 2010, 04:24:41 PM »
The CS department do seem to be good at dishing out the vouchers!  I paid £11 for a journey between Bristol and Cosham (over 2 years ago) where I had to stand for the entire journey (2 coach 150 operating the GMV to BTN lunchtime service).  I also pointed out that the train was too hot (heating on during a summer day) and I couldn't get to the toilet as the train was crammed.  Would have got off en-route but had an advance ticket.  The CS department sent me a voucher for £13, along with an apology.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of First Great Western, for customers of First Great Western and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of First Great Western, and the views expressed are those of the individual posters concerned. Visit www.firstgreatwestern.co.uk for the official First Great Western website. Please contact the adminstrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants