
Do you have a right to be carried at a certain time? What about if a train is cancelled? Standing for an hour - any redress? Who to contact?
Customer Services
Train Operating Company Directors
Passenger Focus
I came up with this "who to complain to" list from a forum post I was making ...
Groups such as ours, Railvoice and others who can pass things on
* Customer services at the individual train companies
* Directors and managers directly at the train companies
* Directors of the train operating company's parent organsation
* Department for Transport (I feel a who's who coming up!)
* Office of the Rail Regulator
* Railfocus
* The railway, local and natonal press
* Your MP.
Yet I'm NOT advocating complaining about every little incident; I accept that trains may - occasionally - be short formationed, that an accident, a landslip or a fatality may cause cancellations and choas and I think we should accept that and work with the staff on the ground who are doing there level best to get us all to destination.
Where you have SYSTEMATIC cancellations - caused by a failure of the infrasturcture to provide enough servicable trains, cheesparing by the operator with zero spare staff to hand leading to cancellations if any one of a very large groups calls in sick, that's another matter.
See
here for discussions.
Recent discussions:
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CALL CENTER FRUSTRATIONS Link to ...
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EK - "The Moral Maze"Link to ...
drunks on trainsLink to ...
Cornish Passenger ConcernsLink to ...
Not able to get on the trainLink to ...
JourneyAlertLink to ...
Station and on-board announcementsLink to ...
Complaints Received By The DfT Regarding FGW Link to .. I Hate First Great Western Blog Disappointed With FGW Compensation
Link to .. Season ticket discounts
Link to .. Andrew Haines Letter On Recent Disruption
Link to .. National Customer Service Week
Link to .. Postal Strike Could Hinder FGW Customer Services
Link to .. How Northern Ireland (Translink) Deals With Delays & Complaints
Link to .. Insider On FGW Information
Link to .. Were YOU caught up in the flooding.
Link to .. Late cancellations
Link to .. First Criticised Over Charging For Return Of Lost Property
Link to .. Missing out stops to avoid penalties
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