Do you have a right to be carried at a certain time? What about if a train is cancelled? Standing for an hour - any redress? Who to contact?Customer Services
Train Operating Company Directors
Passenger Focus
I came up with this "who to complain to" list from a forum post I was making ...
Groups such as ours, Railvoice and others who can pass things on
* Customer services at the individual train companies
* Directors and managers directly at the train companies
* Directors of the train operating company's parent organsation
* Department for Transport (I feel a who's who coming up!)
* Office of the Rail Regulator
* Railfocus
* The railway, local and natonal press
* Your MP.
Yet I'm NOT advocating complaining about every little incident; I accept that trains may - occasionally - be short formationed, that an accident, a landslip or a fatality may cause cancellations and choas and I think we should accept that and work with the staff on the ground who are doing there level best to get us all to destination.
Where you have SYSTEMATIC cancellations - caused by a failure of the infrasturcture to provide enough servicable trains, cheesparing by the operator with zero spare staff to hand leading to cancellations if any one of a very large groups calls in sick, that's another matter.
See here for discussions.
Recent discussions:
Link to ... User Groups - anyone direct me to a list or my local one ???
Link to ... Upcoming Consultations
Link to ... ORR Calls For Code Of Practice For Real Time Information Access
Link to ... 0840 Plymouth - Paddington 15/11/2009
Link to ... Stranded by FGW
Link to ... 1803 PAD-PNZ 28th August
Link to ... NXEA strikes
Link to ... Shocks me a little..
Link to ... Fed up with HST arm rests - third suit pocket ripped tonight
Link to .. Cancellation rights
Link to .. Trains leaving early
Link to .. Not what I call Customer Service
Link to .. Options following missed connection at Reading
Link to .. What would happen if connection cancelled?
Link to .. Lost property - a bit of a hot potato?
Link to .. CIS Failure At Paddington (20/10/2008)
Link to .. Quick Turn Around leave trains toilet-less
Link to .. FOI - FGW Performance Measures
Link to .. Passenger Focus’ National Passenger Survey - FGW Summary
Link to .. CALL CENTER FRUSTRATIONS
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