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Title: Transport focus passenger survey vs train operating company Post by: Mark A on March 14, 2025, 09:10:12 Here's a link to the survey. Not straightforward to take this in at a glance, need to dig.
Mark https://www.transportfocus.org.uk/insight/rail-passenger-scorecard/ (https://www.transportfocus.org.uk/insight/rail-passenger-scorecard/) Title: Re: Transport focus passenger survey vs train operating company Post by: Mark A on March 14, 2025, 09:17:53 Each individual toc scorecard uses the same pair of (negative) quotes from passengers pulled from the general pool, which does emphasise two valid passenger concerns but perhaps it would be better if those quotes were related to the individual TOC. It would improve the, er, focus.
Mark Title: Re: Transport focus passenger survey vs train operating company Post by: ChrisB on March 26, 2025, 20:15:14 The scorecard explains
Quote Sentiment • We wanted to include passenger sentiment in the scorecard to highlight emerging passenger issues. Having looked at a number of ways to do this we have opted to use verbatim comments from our rail passenger survey. They are deliberately not attributed to a specific train operator, as the aim is to encourage wider industry thinking by flagging an issue that the whole industry should be aware of and seek to work together to resolve. This should help to build passenger trust and confidence in rail overall But I shouldn't have had to dig - I read those comments as being for the TOC I was reading about.... This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |