Great Western Coffee Shop

All across the Great Western territory => Your rights and redress => Topic started by: Glovidge on May 11, 2011, 09:38:37



Title: Seat reservations and seating etiquette
Post by: Glovidge on May 11, 2011, 09:38:37
I'm peed off with having a reservation for a seat only to find some eejit sat in it. Today's tale of woe involves a woman with a dashchund. So I'm not going to ask her to budge as she is in the window seat and someone else is in the aisle seat.
So the only spare seats involve the usual selfish twits who think their ticket allows them to use the other seat as the luggage rack

Of course the train manager is nowhere to be seen. Isn't it about time these selfish so and so's were informed that on busy trains one could attempt to put hand luggage in the overhead racks and were reminded as such?

As for seat reservations its a complete waste of time and money.



Title: Re: Seat reservations and seating etiquette
Post by: Brucey on May 11, 2011, 13:04:36
I've given up with seat reservations on the Portsmouth-Cardiff route and usually just sit in coach C when I don't have an advance ticket (and when a coach C is provided!).  Very few people actually observe the reservations and most reserved seats are not used by the people who reserved them.  They also cause delays with boarding, when some people spend a lifetime reading the ticket on every seat before deciding where to park themselves.


Title: Re: Seat reservations and seating etiquette
Post by: Tim on May 11, 2011, 13:48:05
I've given up with seat reservations on the Portsmouth-Cardiff route and usually just sit in coach C when I don't have an advance ticket (and when a coach C is provided!).  Very few people actually observe the reservations and most reserved seats are not used by the people who reserved them.  They also cause delays with boarding, when some people spend a lifetime reading the ticket on every seat before deciding where to park themselves.

The problem is caused by people being given reservations automatically when they book online or with AP fares without really wanting them.   I'd be in favour of charging a nominal fee (say 50p per leg) for a reservation.  Result would be fewer reservations which would make it easier for both those who want them and those who do not. 


Title: Re: Seat reservations and seating etiquette
Post by: devon_metro on May 11, 2011, 13:53:19
I've given up with seat reservations on the Portsmouth-Cardiff route and usually just sit in coach C when I don't have an advance ticket (and when a coach C is provided!).  Very few people actually observe the reservations and most reserved seats are not used by the people who reserved them.  They also cause delays with boarding, when some people spend a lifetime reading the ticket on every seat before deciding where to park themselves.

Whilst I often have a reservation I don't choose to sit in it since when I travel late in the evenings there are often better seats than my reserved seat which is invariably always the wrong way round. I personally try to avoid Coach C, merely because the chances of getting one of those awful 'Richmond' seats is far higher, where as most of A&B have the old BR seats with about a foot of padding to relax in!


Title: Re: Seat reservations and seating etiquette
Post by: grahame on May 11, 2011, 14:29:00
... I'd be in favour of charging a nominal fee (say 50p per leg) for a reservation.  Result would be fewer reservations which would make it easier for both those who want them and those who do not. 

And it would also save that soul-destroying job of putting out tickets on seats where they won't be used.  Perhaps trains might be ready a few minutes earlier at Paddington ...


Title: Re: Seat reservations and seating etiquette
Post by: Phil on May 11, 2011, 14:35:53
50p a leg is a bit steep. That's a pound per reservation! And it's discriminatory as well: pity the poor blind passenger who has to pay for his guide-dog, where 4 legs + 2 legs = ^3.00


Title: Re: Seat reservations and seating etiquette
Post by: bobm on May 11, 2011, 16:43:42
One TOC did charge for seat reservations but this was dropped when the franchise changed. They charged ^2.50 per journey.

Personally I'm against the idea. Apart from the notion if it being an added extra like the budget airlines I often find it works in my favour. You can often get a "decent" seat by checking the label and occupying one where the origin station has been passed.

While more labour intensive the paper labels are better than the electronic ones on the voyagers. You have to wait a good few seconds while it scrolls through.


Title: Re: Seat reservations and seating etiquette
Post by: Timmer on May 11, 2011, 16:47:27
Other TOCs should follow SWT and Southern in not bothering with seat reservations anymore. I bet you would see a marked improvement in punctuality. If you board a train that is rammed and you seat is say in the middle of the carriage, chances are someone is already sitting in it or that you won't be able to get to the seat anyway.


Title: Re: Seat reservations and seating etiquette
Post by: Super Guard on May 11, 2011, 17:46:34
If you charge for reservations and then someone is in your seat and won't budget, one is unlikely to be very happy  >:(

It either needs to be more thoroughly enforced or for AP, just have the specific train and it's tough titty if you get a seat or not - might make things slightly fare-r to those paying a lot more than a AP too.



This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net