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Title: Help shape the future of GWR travel Post by: grahame on July 16, 2026, 12:24:29 An email from GWR:
Quote Help shape the future of GWR travel We know your journey with GWR is more than just getting from A to B — it’s about how it feels along the way. Whether it’s the ease of booking, the comfort of your seat, the confidence in your journey, or even what happens after you step off the train — we want to hear about it. We’re running a short survey (just a couple of minutes!) to better understand what really matters to you when you travel with us. Your feedback will guide us to focus on areas where we can improve how we support you, every step of the way. I am not a great one for answering survey - but I do try to help public transport operators ... (https://www.wellho.info/pix/sanny1.jpg) I could - member know me - have written a chapter on each enquiry. How would you have answered. Are you a 7657226 type as well or more 4322537? Title: Re: Help shape the future of GWR travel Post by: Chris from Nailsea on July 16, 2026, 18:19:30 I could - members know me - have written a chapter on each enquiry. He usually does - I'm amazed that he managed to stop himself on this occasion. :o ::) ;D CfN. ;) Title: Re: Help shape the future of GWR travel Post by: Oxonhutch on July 16, 2026, 21:27:35 Just arrived in my inbox from GWR
Title: Re: Help shape the future of GWR travel Post by: WelshBluebird on July 16, 2026, 22:00:04 I don't think the wording of that fourth question was proof read!
Title: Re: Help shape the future of GWR travel Post by: Trowres on July 16, 2026, 23:34:21 Quote Whether it’s the ease of booking, the comfort of your seat, the confidence in your journey, or even what happens after you step off the train — we want to hear about it. I can't help wondering how the customer profiling in the questions asked will be mapped onto the issues raised in the opening quotation. This page is printed from the "Coffee Shop" forum at http://gwr.passenger.chat which is provided by a customer of Great Western Railway. Views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that content provided contravenes our posting rules ( see http://railcustomer.info/1761 ). The forum is hosted by Well House Consultants - http://www.wellho.net |