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All across the Great Western territory / Fare's Fair / Re: Taplow-Hassocks
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on: May 01, 2025, 16:12:15
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As a former resident of Hassocks, this thread intrigued me. (I used to commute on one of the services with a 4BIG - the slice of hot toast puts GWR▸ catering today to shame)
I've not checked, but there might be some opportunities around Southern Advances and possibly some PAYG▸ tapping in/out somewhere.
There were some historic fare anomalies that I remember using in my youth around ticket validity to Lewes and some other local stations too but I suspect the Routing Guide will have put paid to those.
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14
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All across the Great Western territory / Your rights and redress / Re: Passenger rights - last train cancelled
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on: June 13, 2024, 08:26:08
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Final update.
After a "Letter Before Action", GWR▸ have finally agreed to compensate the taxi expense. Contrary to their Complaints Handling policy, it's still taking effort to get Delay Repay for this journey.
In summary, GWR do not appear to have an effective process for dealing with stranded passengers when they cancel services, nor do they seem to have a mechanism that is customer friendly to recover costs when they breach their contract.
@mods can you move this thread to the "Your rights and redress" section of the forum? Thanks
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