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Everyone, just think for a moment:
When your on a full and standing train - do you think the staff like it either?
When you miss your connection - do you think the staff had a say?
When your train is cancelled - do you think the station staff had a say?
When you encounter friendly staff - do you ever compliment FGW▸ (First Great Western) on the blogs?
Answer to all these is:
NO
When your on a full and standing train - do you think the staff like it either?
When you miss your connection - do you think the staff had a say?
When your train is cancelled - do you think the station staff had a say?
When you encounter friendly staff - do you ever compliment FGW▸ (First Great Western) on the blogs?
Answer to all these is:
NO
That is a fair point. But I work in retail and the thing you always have to remember is that you are wearing that uniform with the FGW logo on it. Therefore YOU are a representitive of FGW (like it or not). Until the managers and directors of FGW show their faces at stations to actually check in with reallity and see what its like then unfortunatly passengers are goin to take out frustrations with the hard working platform staff. I try not to myself but its very hard as you just cant get in touch with anyone in charge.
P.s i do not agree with people verbally of physicaly assulting anyone.
