Thanks for that...

My season ticket loan is based on 11 monthly repayments, so hopefully I won't get stung for too  much!

I've just accepted a new job, and won't have to commute to London after mid-August.

My year season ticket is valid until January 22nd 2010.

Does anyone know what sort of refund I'll get on it, or how they calculate the refund?

Thanks for any replies!

Thanks to all of you for your help and the welcome to the Forum.

To John R - I'm not just upset about the lack of the Forward scheme, that's just a bit of the conversation I had with Barbara Hollman.  I spent more per month on my travel than i do on my mortgage, and I think that the removing of the scheme doesn't really tie in with any concept of customer excellence.

I'd much rather that FGW^▸ (First Great Western) were investing in better trains, but an occasional free coffee as a thank you for throwing tons of cash at them would be nice.

Hi,

On the day of the Fare Strike, I met the FGW^▸ (First Great Western) Director of Customer Excellence (the best-ever example of an oxymoron!) at Swindon station.

After voicing my disappointment at the level of service, I also mentioned how annoyed I was at the stopping of the Forward scheme. A bribe of a free cup of coffee once a month goes a long way to keeping me happy!

She assured me that I would receive something in the next week detailing some sort of replacement to the Forward scheme, as I haven't received anything, I was hoping that someone here would have her contact details, so I can chase it up with her...

Any help will be gratefully received!

Thanks.

I had the pleasure of renewing my annual season ticket last week. 

The news that this enhanced compensation has arrived is scant consolation for me.  I spoke to the FGW^▸ (First Great Western) Director of Customer Excellence (what an oxymoron!) this morning, and she confirmed that there is no retrospective discount.

All the delays, and none of the compensation...