Worle is not due any CIS^▸ (Customer Information System) or PA^▸ (Public Address). Hence the 3-button help-points with automated info instead. The only upgrade as part of this project was the new CCTV^▸ (Closed Circuit Tele Vision), which is now complete.

due to be completed this month

shirehampton

the help points with web cis screens were paid for by local councils. if the coucil wanted one at a particular station, then they stumped up the cash for it. they are situated at the following locations:

Aldermaston
Appleford
Ascott-under-Wychwood
Ashchurch for Tewkesbury
Bedminster
Bere Alston
Bicester Town
Cam & Dursley
Carbis Bay
Combe
Crediton
Culham
Dawlish Warren
Devonport
Exeter St Thomas
Exton
Falmouth Docks
Falmouth Town
Finstock
Freshford
Gunnislake
Hanborough
Hayle
Heyford
Honeybourne
Islip
Ivybridge
Kintbury
Looe
Lostwithiel
Lympstone Village
Melksham
Midgham
Penmere
Pershore
Radley
Saltash
Shiplake
Shipton
St Germans
St James Park
Starcross
Tackley
Topsham
Torre
Umberleigh
Wargrave
Weston Milton
Yate

some do seem rather strange - why exactly does melksham need a web cis screen for 2 trains per day!? it is blank for the majority of the day, but the council wanted and paid for it, so they got it.

cheltenham. near waitrose. on the route of the old cheltenham - honeybourne line.

so it's more likely that someone from fgw, rather than a member of the public, found your purse, took the money then hand delivered it to an address in liverpool?

is it not possible that a fellow passenger located said purse, liberated it of it's money cash and dumped it. later it could have been located by another passenger just about to board a north bound xc service, who noted the liverpool address, so took it with them. not a great leap of imagination...

the lost property procedure does ultimately rely on items being located by or handed in to staff, if anyone else intervenes, then there's no way for the correct procedure to be followed.

Of course they are referring to PCF. It's still ongoing, so it is still (kind of) relevant. They've just pulled that paragraph from the ^big file of standard paragraphs designed to answer any given complaint^. You're reading too much into it I'm afraid.

Ok, so here's how it works...

Previously there was a Head of Sations, with three Area Managers (West, Central & East) reporting directly to him, with the Stations Managers reporting to their relevant Area Manager. In an ill-advised re-org, the Area Managers were removed and the Station Managers all reported directly to the Head of Stations. The Head of Stations suddenly realised he had 18 direct reports, rather than the previous three and that it simply wasn't workable, so some Station Managers were rebranded 'Senior Station Managers' simply to reduce the number of direct reports to the Head of Stations. But this caused more problems as the egos of the 'Senior' managers were inflated into believing they were 'Area Managers' but they weren't. Time for another re-org...
This time it was the Head of Stations position that was removed. Three new General Managers were created for each region - David Crome in the West, Steve Tyler in Central and Claire Mann in the East. The General Managers are responsible for everything in their region and reporting to them are the new area managers for stations, guards, drivers etc. The station area managers are known as Retail Managers, but they are essentially the same as the old station Area Managers. The three regional Retail Managers are - Lee Edworthy in the West, Mike Holmes in Central and Sean McBroom in the East. They are resonsible for all things station within their region and the Station Managers report to them. The current Station Manager at Temple Meads (and outstations) is Glyn Beck. Glyn reports to Mike, who reports to Steve. Simples.