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Great Western Coffee Shop > All across the Great Western territory > The Wider Picture in the United Kingdom > Greater Anglia passenger photographs ^1,000-worth of train delay vouchers
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Author Topic: Greater Anglia passenger photographs ^1,000-worth of train delay vouchers  (Read 4065 times)
Jason
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« on: January 02, 2015, 13:26:20 »
A season ticket holder has photographed the ^1,090 of train delay compensation vouchers he received in 2014 to highlight problems with services.

http://www.bbc.co.uk/news/uk-england-essex-30639486
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TaplowGreen
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« Reply #1 on: January 02, 2015, 13:34:42 »
Quote from: Nosaj on January 02, 2015, 13:26:20
A season ticket holder has photographed the ^1,090 of train delay compensation vouchers he received in 2014 to highlight problems with services.

http://www.bbc.co.uk/news/uk-england-essex-30639486

Would be interesting if everyone who was entitled did that! (claimed the vouchers I mean, not photographed them!)
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eightf48544
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« Reply #2 on: January 02, 2015, 15:22:46 »
That's around 20% not bad!  Does he still get a 5% discount on renewal as well, or are the vouchers instead of the discount.
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ChrisB
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« Reply #3 on: January 02, 2015, 15:27:37 »
Instead of - DElay/Repay pays out on every kind of ticket.....
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JayMac
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« Reply #4 on: January 02, 2015, 18:36:19 »
Just imagine how much FGW▸ (First Great Western) would've paid out to Thames Valley commuters if they had Delay Repay. You can see why they are resistant to it's introduction for the interim direct award franchise.

Although, to be fair, Void Days and Annual Discount are awarded automatically on renewal, Delay Repay requires Season Ticket holders to apply for compensation for every delay. That said, Delay Repay pays out whatever the reason, FGW's current Passenger Charter only covers delays within the industry's control.

On balance I think that Delay Repay is more generous to the passenger and is more costly to the operator.
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ChrisB
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« Reply #5 on: January 02, 2015, 19:20:15 »
What's making you think that they are resistant to Delay/Repay?
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JayMac
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« Reply #6 on: January 02, 2015, 19:23:26 »
Personal correspondence with my MP▸ (Member of Parliament, or Mile Post (a method of measuring the railway in miles and chains from a starting point - usually London), depending on context).
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"Good news for regular users of Euston Station in London! One day they will die. Then they won't have to go to Euston Station ever again." - David Mitchell
ChrisB
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« Reply #7 on: January 02, 2015, 19:24:41 »
Recently? Interesting, a repeat topic for the Panel thdn, coz they were seriously making for it not so long ago
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