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Timmer
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« on: September 12, 2012, 16:36:25 »
Why is this page not updated more often?
http://www.firstgreatwestern.co.uk/Train-times-and-tickets/Train-times/Planned-changes

Still showing alterations from back in July!

Where as SWT▸ (South West Trains) Engineering Work page shows service alterations up to and including Christmas which clearly shows it can be done.
http://www.southwesttrains.co.uk/engineeringworkland.aspx

Not flamin' good enough FGW▸ (First Great Western)! All very good having a fancy site but you need to keep it more up to date. Very slack.
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Gordon the Blue Engine
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« Reply #1 on: September 12, 2012, 19:05:35 »
I agree.  On a quick look Reading Festival and Henley Literary Festival details are also out of date, and I'm sure I'd find more old stuff if I looked a bit more.  I've found out of date pages before.

If you're going to run a website (which I do, in the transport sector but not railways) you need to keep it up to date.  It gives a bad impression otherwise.

How many people does FGW▸ (First Great Western) employ to run its website? 1, 5, 10?
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FGW
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« Reply #2 on: September 14, 2012, 09:51:54 »
Hi everyone!

Thanks for the post. I completely agree that these pages should be up to date and I am sorry they have not been. We have just recruited a new Digital Executive and her role will be to keep a check on these things and make sure all content on our website is relevant, accurate and up to date.

I have passed your comments on and hopefully you will notice things are much better from now on!

Thanks again

Jo - FGW▸ (First Great Western)
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Gordon the Blue Engine
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« Reply #3 on: September 14, 2012, 11:38:44 »
Hello Jo, may I be the first to welcome you here.

Thanks for your message, hope your new Digital Executive (what a job title!) settles in OK and does the business.

later)   ... Er, I've just realised I'm about the 8th to offer a welcome.  Oh well.
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Timmer
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« Reply #4 on: September 14, 2012, 16:37:53 »
That's great to hear Jo. Sorry for my post being a bit strong. I'm a bit of a stickler for all things communication related as many of my posts here on this forum would show. Don't worry, I am like it for the company I work for as well.

With regards to keeping passengers informed about upcoming engineering work, most TOCs▸ (Train Operating Company) tend to be retreating on the amount of information they provide. Even East Coast, with Nat Ex and GNER▸ (Great North Eastern Railways) before them, have stopped posting revised timetables on their site now. Seems SWT▸ (South West Trains) and EMT» (East Midlands Trains - about) are about the only TOCs that do nowadays.
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