As an update to the original topic I've passed this through to Passenger Focus for their input. Whilst I was reasonably happy with the outcome of my claim (refund cheque) I have been contacted by other passengers who say that their identical claims have been refused. When I've given them my incident reference to use as precedent the cheques start flowing again.
I find this rather cheeky (to put it mildly) of
FGW▸ . If they want to employ divide and rule tactics with individuals then they can answer to the collective passengers representative instead.
PS. to FGW's claim that they were unable (unwilling more like) to contact affected passengers directly because they don't have records of ticket holders I found it amusing that I received a mailout through my letterbox regarding Reading station works last week. Play fair chaps.
