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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Christmas/New Year peak restrictions
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Author Topic: Christmas/New Year peak restrictions  (Read 21170 times)
ChrisB
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« Reply #45 on: January 05, 2015, 11:34:43 »
Was your TOC▸ (Train Operating Company) offering off-peak fares all day - a lot weren't....
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Fourbee
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« Reply #46 on: January 05, 2015, 11:46:06 »
It was just being treated as a usual day. I hadn't had the time to order online, wish I had now to have dodged that encounter :-)
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ChrisB
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« Reply #47 on: January 05, 2015, 11:51:36 »
What ticket/journey were you buying? Was it for a journey priced by FGW▸ (First Great Western)? If it wasn't, it may have charged correctly at peak price if travelling in those hours?
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Fourbee
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« Reply #48 on: January 05, 2015, 12:03:01 »
Quote from: ChrisB on January 05, 2015, 11:51:36
What ticket/journey were you buying? Was it for a journey priced by FGW▸ (First Great Western)? If it wasn't, it may have charged correctly at peak price if travelling in those hours?
It was not priced by FGW and was outside peak hours... I'll elaborate more on the details once I've got a reply from customer services Smiley
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JayMac
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« Reply #49 on: January 05, 2015, 12:36:00 »
So, we now have confirmation that a customer was overcharged three times (lordgoata's partner) and confirmation from a member of staff that plenty of customers were presenting Anytime tickets during the festive period.

Totally unacceptable. Unless of course you are FGW▸ (First Great Western). Money in the bank from this sharp and deliberate practice.  Shocked Angry Shocked Angry
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