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Great Western Coffee Shop > Journey by Journey > London to Reading (Data Manager: Ollie) > TfL customer service at Taplow
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Author Topic: TfL customer service at Taplow  (Read 3094 times)
TaplowGreen
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« on: February 12, 2019, 07:05:55 »
0701 to Paddington cancelled at v short notice this morning due to one of GWR▸ (Great Western Railway)'s faulty trains. This is one of the two main commuter trains of the morning so a lot of people inconvenienced.
This is being somewhat mitigated however by the TfL» (Transport for London - about) employee at Taplow who is on the platform talking to customers, explaining what happened, their options and even providing hot drinks (it's a chilly morning) - what a refreshing contrast. GWR take note. It's called customer service.
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