FGW Exeter Promotion

Lee

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FGW Exeter Promotion

« on: May 29, 2008, 09:37:50 »

A promotion for people from Exeter is currently on the FGW^▸ Website offering a free return ticket from either Exeter St Davids or Exeter Central to several destinations in Devon and Cornwall (link below.)
http://www.iworkforfgw.com/viewtopic.php?f=4&t=104&start=0&st=0&sk=t&sd=a


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devon_metro

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Re: FGW Exeter Promotion

« Reply #1 on: May 29, 2008, 09:49:42 »

Interesting. Wouldn't say passenger numbers were lacking though!


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signalandtelegraph

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Re: FGW Exeter Promotion

« Reply #2 on: June 21, 2008, 08:47:59 »

From Exeter's Express and Echo 14th June

TRAIN FIRM 'ACCIDENTALLY' OFFERED FREE TICKETS
BY JOANNE COCHRANE

11:40 - 14 June 2008

Rail bosses have been forced to withdraw an offer which could have seen thousands of people travel for free on the rails this summer.

An offer on the First Great Western website stated that customers could apply for a free return ticket from either Exeter St David's or Exeter Central to a number of destinations in Devon.

But the trial was never intended to be made to the general public - just a select target group identified by Exeter City Council's travel plan department.

But it somehow made it onto publicly-accessible areas of the rail operator's website. Dozens of emails about the offer were circulated and hundreds of people tried to access it.

One of them, an administrator at Exeter College, has now called the offer "misleading".

She said: "When I read about the offer I emailed it to one of my colleagues and she contacted First Great Western. They told her they didn't know anything about it.

"Lots of schools could benefit from something like this. We often take groups out. It's too good an offer to miss.

"It's very misleading."

A spokesman for First Great Western said: "The offer was never meant to be made to the general public.

"Our marketing department was working with Exeter City Council and its travel plan department. They were contacting a target group of people to try and get them to look at alternatives to car travel.

"Each submitted application had to be authorised by our marketing department. It was supposed to be password protected. The form should have been hidden.

"We've now had to pull out of the scheme."

The stations included in the offer were Dawlish Warren, Dawlish, Teignmouth, Newton Abbot, Torquay, Paignton, Totnes, Plymouth, Digby and Sowton, Exmouth and Barnstaple.

Up to 10 adults could have travelled on one ticket, plus up to 10 toddlers and another 10 children up to 16.

The blunder is the latest in a series of woes for the train firm, which is coming under increasing pressure to improve its performance.

Figures released by the Office of Rail Regulation in March showed that First Great Western had the least punctual service in Britain and it was branded "unacceptable" by ministers.

In January, passengers were hit by above-inflation price hikes across the network, although FGW^▸ 's poor performance prompted some customers to refuse to pay their fares.

The ORR^» is overseeing a joint performance improvement plan, developed by Network Rail and FGW, aimed at improving performance.

FGW communications director Sue Evans told the Echo: "We are going to honour all the tickets that people have already applied for. We have 438 applications."


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devon_metro

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Re: FGW Exeter Promotion

« Reply #3 on: June 21, 2008, 09:51:07 »

Nice to see they managed to include in the info about poor performance Roll Eyes


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Super Guard

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Re: FGW Exeter Promotion

« Reply #4 on: June 21, 2008, 12:01:50 »

The E&E is the biggest load of french connection United Kingdom I have ever had the misfortune of reading.

The Echo were even advertising this offer without even checking the details with FGW^▸ :

Quote

FIRM OFFERING FREE RAIL TRAVEL

11:40 - 10 June 2008

Under fire rail firm First Great Western is trying to entice thousands of travellers on to the rails this summer by offering free train tickets.

First Great Western is giving away a free group return ticket for use on services from Exeter St David's and Exeter Central.Passengers can travel to Dawlish Warren, Dawlish, Teignmouth, Newton Abbot, Torquay, Paignton, Totnes, Plymouth, Digby and Sowton, Exmouth and Barnstaple.

Up to 10 adults can travel on one ticket, plus up to 10 toddlers and another 10 children up to 16.

The closing date for applications is August 29 and those taking up the offer must agree to allow First Great Western to keep their details on file.

However, considering they only received 438applications shows how few people must take note of the E&E (I hope) Roll Eyes


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Lee

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GBR - The Emperor's New Rail Network

Re: FGW Exeter Promotion

« Reply #5 on: June 22, 2008, 08:43:17 »

The promotion was meant to be targeted at a newly built housing estate (link below.)
http://www.iworkforfgw.com/viewtopic.php?f=4&t=115&start=0&st=0&sk=t&sd=a


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The SprinterMeister

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Re: FGW Exeter Promotion

« Reply #6 on: July 07, 2008, 18:38:28 »

Quote from: SDA on June 21, 2008, 12:01:50

The E&E is the biggest load of french connection United Kingdom I have ever had the misfortune of reading.

The Echo were even advertising this offer without even checking the details with FGW^▸ :

Quote

However, considering they only received 438applications shows how few people must take note of the E&E (I hope) Roll Eyes

Popularly known as the Excess and Error in this household. Only fit for wrapping chips in. Roll Eyes


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Chris from Nailsea

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Re: FGW Exeter Promotion

« Reply #7 on: July 07, 2008, 22:09:33 »

... and, in the context of oversights Roll Eyes

:

With apologies for our slight delay in doing so, TheSprinterMeister - welcome to the Coffee Shop forum!

Chris Wink


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The SprinterMeister

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Re: FGW Exeter Promotion

« Reply #8 on: July 08, 2008, 19:24:58 »

Quote from: chris from nailsea on July 07, 2008, 22:09:33

... and, in the context of oversights Roll Eyes

:

With apologies for our slight delay in doing so, TheSprinterMeister - welcome to the Coffee Shop forum!

Chris Wink

Why thank you kind sir! Cool

I lob an intro in the appropiate section in due course!


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